Hybrid Creative Production Project Manager - *Internal only* en Lush
Lush · Poole, Reino Unido · Hybrid
- Professional
- Oficina en Poole
Location: Unit 1, Poole
Diversity matters
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Unit 1 LUSH’s R+D hub sits in the heart of the LUSH business, and teams within its network
deliver work to support the journey of all our lovely products as they are developed by our product leads - right until they reach our customers’ hands. This role is responsible for delivering all assets needed to launch a product - printed, packaging and display.
A great Project Manager emits calm and serenity, whilst being able to adapt and react to change
positively - championing the direction and cheerleading the vision. They bring teams and individuals forward with them, promoting a positive and collaborative culture.
We are seeking a charming team-mate who will bring their good energy to our creative teams, with enthusiasm, positivity and a curious approach. You will need to be tenacious, energetic and resilient, with excellent attention to detail. And unflappable - our business is built on 30 years of innovation and product development - the creativity keeps flowing!
You will act as the conduit for all creative asset planning around specific product launches - these can be cosmetic, non-cosmetic or work needing to be delivered as part of re-positioning our messaging or enhancing customer experience.
We are a global business, and communication is critical to enabling reactive and planned launches - seeking the best way individuals like to work and connecting through clear communication is essential. Without skipping a beat, you’ll seek feedback and direction, with your goal to support teams to deliver print, packaging and display assets seamlessly.
You ensure a clear understanding of all briefs and arm yourself with knowledge to inform decision-making for stakeholders and category leads, making sure we launch on brand, on brief and on budget. Working with the assigned project team, you will manage creative input and work with stakeholders to achieve asset sign-offs. You will oversee and support all creative production and asset sharing processes to enable the team’s success.
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Unit 1 LUSH’s R+D hub sits in the heart of the LUSH business, and teams within its network
deliver work to support the journey of all our lovely products as they are developed by our product leads - right until they reach our customers’ hands. This role is responsible for delivering all assets needed to launch a product - printed, packaging and display.
A great Project Manager emits calm and serenity, whilst being able to adapt and react to change
positively - championing the direction and cheerleading the vision. They bring teams and individuals forward with them, promoting a positive and collaborative culture.
We are seeking a charming team-mate who will bring their good energy to our creative teams, with enthusiasm, positivity and a curious approach. You will need to be tenacious, energetic and resilient, with excellent attention to detail. And unflappable - our business is built on 30 years of innovation and product development - the creativity keeps flowing!
You will act as the conduit for all creative asset planning around specific product launches - these can be cosmetic, non-cosmetic or work needing to be delivered as part of re-positioning our messaging or enhancing customer experience.
We are a global business, and communication is critical to enabling reactive and planned launches - seeking the best way individuals like to work and connecting through clear communication is essential. Without skipping a beat, you’ll seek feedback and direction, with your goal to support teams to deliver print, packaging and display assets seamlessly.
You ensure a clear understanding of all briefs and arm yourself with knowledge to inform decision-making for stakeholders and category leads, making sure we launch on brand, on brief and on budget. Working with the assigned project team, you will manage creative input and work with stakeholders to achieve asset sign-offs. You will oversee and support all creative production and asset sharing processes to enable the team’s success.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
As Project Manager, you will be expected to know the status of projects in flight, to flag blockers and present solutions for a fix. You are responsible for setting out a clear project process and negotiating clashes on priorities. You'll be communicating with stakeholders across the business to take briefs, establish requirements, manage expectations, get feedback, and support a team of designers, artworkers, product developers, and print production, internal comms, and PR - assisting and sharing knowledge and status to inform those working on marketing strategy. Projects will vary according to unique product type, packaging or marketing needs. You’ll drive standards and improve processes, mindful of doubling work, and listen to the needs of global and local colleagues. You will be responsible for communicating with stakeholders & creative partners across Lush to ensure we are aligning with shared goals and understanding priorities/business needs.
We champion and protect LUSH’s creativity by understanding category needs and stakeholder vision. This role is crucial in a business that thrives on creative output and drives a ‘product for every need.’ It supports launch asset development.
We champion and protect LUSH’s creativity by understanding category needs and stakeholder vision. This role is crucial in a business that thrives on creative output and drives a ‘product for every need.’ It supports launch asset development.
- You will be a great communicator and lead with excellent customer service - we are a business built on face-to-face customer service...seeking to know your peers and how best to communicate with them as individuals shows how you get the best out of the people you will need to have on your side - to understand the bigger picture whilst not forgetting the finer details, providing effective regular and seamless communication routes.
- Project Managers are detectives - they might not know the answer, but they know where to find it and they fearlessly seek it out.
- They are solution-focused and can galvanise, as well as inspire and inform, the team and project through effective project planning, toolkits, and guidance.
- Manage and maintain budget tracking for projects/workstreams/campaigns
- They must swiftly understand LUSH’s buying and ethical policies to deliver any project whilst being able to inform innovation and change appropriately.
- They must have complete awareness over every aspect of their (part in a) project, from financial processes to meetings and demos - continuously working to achieve the timely delivery of projects, on brief and budget. Ensuring quality and maintaining a clear, up-to-date deliverables list and communications package.
- Listening to the teams and learning from results - taking success and learnings forward to future projects.
- Capturing stakeholders' feedback and ensuring it's delivered effectively to key decision-makers.
- Comfortably manage difficult conversations, while maintaining and building relationships with LUSH stakeholders - learning when detail is needed, and using trust/intuition to aid decision-making.
- Manage relationships with agencies, third parties, vendors and contractors when project requirements fall outside internal capabilities.
Skills, Knowledge and Expertise
- Attention to detail and strong organisational skills
- Team player and culture-builder.
- Excellent communicator - written and spoken language.
- Flexible multi-tasker, able to work at pace across a range of tasks.
- Strategic and analytical thinking - challenging and questioning - always looking to improve
- Able to pause, resteer and regroup WHEN (not if!!) direction changes
- Experienced in managing multiple workflows and briefs - ensuring they are clearly directed / well written to ensure high quality output.
- Strong creative judgement in line with business objectives and brand identity.
- Comfort and ability to understand and articulate creative work verbally and in writing - enabling individuals to speak through their work where prudent.
- Exceptional critical skills with the ability to think rationally and make recommendations to improve projects in hand, as well as future-proofing.
- ASANA experience would be beneficial
Development & learning
Based at Unit 1, you will have the opportunity to expand your network and understanding across our product categories and all workstreams that need to come together to support global product launches. With a network of project and workflow managers across the business, there is ample opportunity to learn the nuances of a variety of launch campaigns. We are particularly excited to see how you can impact smarter working and process improvement once established in the role.
Based at Unit 1, you will have the opportunity to expand your network and understanding across our product categories and all workstreams that need to come together to support global product launches. With a network of project and workflow managers across the business, there is ample opportunity to learn the nuances of a variety of launch campaigns. We are particularly excited to see how you can impact smarter working and process improvement once established in the role.
This role is open to both Junior and Midweight candidates.
We're looking for someone with either strong product knowledge or project management experience. If you have a passion for both, you'll be one step ahead!
Benefits
- 25 days holiday plus bank holidays
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave*
- Bonus scheme
- Day off for weekday birthdays
- Holiday purchase scheme
- 50% discount on Lush products and spa treatments
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- Financial childcare support on return to work*
- We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
- Support groups, film nights, yoga, meditation sessions and much more
- *Tailored gender affirming care
*qualifying period/hours required
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