Hybrid Case Manager - St. PJ's Children's Home en Archdiocese of San Antonio

Description

Mission: The Mission of St. PJ's Children's Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one child at a time.

Summary:

The case manager provides short-term case management services to children who have been removed from their home by Child Protective Services and/or those children, who for specific reasons, are unable to live at home. This is accomplished by: assessing the needs of a child; focusing on the individual as well as the ”system” in which s/he lives; developing comprehensive service plans; making and accepting referrals on behalf of assigned children; and making decisions on behalf of the agency regarding medical/dental/vision treatment and educational services for the children. The case manager will work with other case managers, community resources and other community-based providers/representatives to ensure appropriate service provision to meet the needs of the child. The case manager arranges, coordinates, monitors, evaluates and advocates for a “package” of multiple services to meet a child’s specific needs. 

Case Manager Tiers: 

Incoming case managers will be hired at the CM I level, with the opportunity to increase to CM II and CM III level based on time on the job and other factors. 

CM II qualifications: 

· At least 6 months or more in current position.

· Ability to accept a full case load of 12 children.

· Attend/complete at least 10 hours of training on special topics beyond the required annual training hours.

· Provides at least 6 hours of staff training a year, as requested.

CM III qualifications: 

· At least 1 year or more in current position.

· Must meet all CM II requirements.

· RCYCP certified, when offered by facility.

· Assists in training incoming case managers.

· Provides at least 12 hours of staff training a year, as requested.

Position Responsibilities:

· Serves as the educational decision maker for the children on their assigned case load, as assigned by the Texas Department of Family and Protective Services and/or SSCC.

· Signature authority for children’s educational decisions. 

· *Ensure all children’s records, including medical and educational files are current with appropriate documentation included, such as admission assessments, diagnostic assessment and treatment plans, therapy notes, plans of service/reviews; medical, dental, psychiatric and psychological exams and reports; current court orders and appropriate consents and agreements; report cards, educational testing, discipline referrals, etc. 

· *Develop and facilitate implementation of admission assessments, diagnostic assessment and treatment plans to ensure quality care and compliance with TDFPS (Texas Department of Family and Protective Services) Minimum Standards, and YFT (Youth for Tomorrow) Program Standards. 

· *Demonstrate proficiency in knowledge (to include successful demonstration of physical components) of psychotropic medication, SAMA, CPR/First Aid and child abuse reporting procedures. 

· Actively participate in professional development such as attending at least 20 hours of continuing education as required by appropriate licensing board. 

· *Assumes on-call duty on rotation with other members of the team to address after-hours admissions to the program, respond to crisis situations, and provide support to members of the team.

· *Effectively and efficiently collaborate with and communicate information regarding children on his/her caseload to team members including Team Leaders, direct care staff, therapist, teachers, psychiatrists, parents/guardians, attorney ad litem, etc.;

· Adopt a proactive stance on behalf of children on his/her caseload. Ensure all children served have appropriate advocacy support, internally and externally. 

· Demonstrate proficiency in children’s psychological disorders, particularly those common in the abused/neglected child. 

· Refer to community agencies as necessary and appropriate.

· Demonstrate knowledge and sensitivity of cultural norms, values and heritage. 

· Plan and coordinate intervention strategies appropriate for each child’s identified needs. Observe and document patterns of improved and/or regressive behavior in each child. Develop new goals and strategies as indicated. 

· Attend ARD’s (Admission, Review and Dismissal), parent/teacher conferences, court hearings, TDFPS staffings, etc.;

· Actively participate in all quality assurance activities as well as team meetings, to ensure quality care and accurate and informed services by all team members. 

• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others. 
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Attendance and successful completion of a 10-day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency.
• Other duties as assigned by Treatment Director/Program Director.

Competencies: 

Competency                                                     Description

Advocacy                                                           Ability to support and engage in behavior that addresses systemic barriers and issues 

                                                                            facing others, which may take place in a fast paced environment.

Customer Service                                            Ability to be attentive to the needs of internal and external customers and being able to 

                                                                           find resolution within the parameters of set standards and messaging in a positive 

                                                                           manner. 

Stress Management                                        Ability to remain focused and use emotional intelligence despite stressful situations and 

                                                                            competing priorities.

Thorough                                                          Ability to provide great care and attention to detail, while meeting deadlines.

Managing Change                                           Ability to be flexible during changing conditions while maintaining commitment to 

                                                                           excellence in an effort to meet team objectives.

Requirements

Minimum Qualifications: 

• Education
  • Bachelor’s degree in social sciences or related field.
  • It is preferred the case manager have two years’ experience.
  • Ability to be credentialed by TDFPS as education decision maker.
• License and Credentials for:
  • Reliable transportation
  • Valid driver license
  • Valid vehicle insurance

Minimum Knowledge and Skills: 

• Minimum of 2 years’ experience in case management or in providing services to abused/neglected children and their families and/or experience in residential child care, separation, attachment and permanency issues is preferred.  
• Computer literate with working knowledge of Microsoft Office (Microsoft Word, Excel) and  a variety of online database systems, managing files and records, designing forms and other office procedures and terminology;
• Strong analytical and organization skills and abilities;
• Must be able to read and interpret policy, procedures and standards;
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem solving skills;
• Must be able to remain calm and composed in crisis situations;
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem solving skills.

Travel Requirements:

Travel requirements for the position includes _25___% local and _25___% overnight.

Physical Requirements:

The position requires the following physical demands in the frequency noted.

C = Constantly (2/3 or more of the time) O = Occasionally (Up to 1/3 of the time)

F = Frequently (From 1/3 to 2/3 of the time) R = Rarely (less than on hour per week)

Physical Demands                                  Frequency                                     Physical Demands                            Frequency

Lifting up to __30__pounds                     F                                                       Reach above shoulder height           F 

Sitting                                                         C                                                       Reach below shoulder height           F

Walking                                                      C                                                       Driving                                                   F

Running                                                     O                                                       Stooping                                               F

Standing                                                    C                                                        Pushing                                                 F

Bending waist (forward or sideways)    C                                                       Pulling                                                   F  

Balancing                                                   C                                                       Talking                                                   C

Squatting                                                   O                                                       Hearing                                                 C

Climbing                                                     O                                                       Crawling                                               O

Repetitive motions                                   F                                                        Other:

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

St. PJ’s Children’s Home is an Equal Opportunity Employer. To view this and other employment opportunities please visit The Archdiocese of San Antonio website at www.stpjhome.org. You must apply through the website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.