Homeoffice Automotive Dealer Standards Auditor Remote en MSX International

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.  

· Conduct retailer audits across various Brands. The activities will comprise a combination of onsite physical activities and remote (home based) audits comprising one to 2 day events which will include a review of retailer performance and minimum operating standards

· The role will be involved in evaluating Individual Retailer repair orders, workshop and admin procedures during audit visits/remote assessment, evaluating retailer compliance against the Brand Central requirements

· Identify and record results in the required systems as per the respective Brands requirements, providing detailed descriptions of findings

· Review, coach and develop the Retailer on any shortfalls identified during the audit activity, providing comprehensive actions plans for areas of non-compliance identified to include the required corrective and preventive actions and time plans required to ‘close the gap’ to ensure compliance and follow up on recommendations

· Liaise with Retailer management to discuss findings, next steps and handle challenges to ensure the required actions required to improve compliance and/or performance are understood and agreed

· Work closely with other auditors on the program to ensure full alignment and consistency of the audit process, interpretation of standards and their requirements and quality of delivery

· The incumbent may also be asked to support other duties and responsibilities required to successfully fulfil the role

· Multi-lingual French and English for Canada

· Experience within Automotive sector

· Strong understanding of retailer business operations, management, operational, customer and performance improvement processes

· Must be credible and demonstrate a professional and positive approach.

· Must be self-managed and able to work on own initiative to organise workload and ensure activities are delivered in accordance with objectives and targets

· A skilled coach and negotiator to handle challenges and secure ‘win:win’ outcomes

· Ability to interpret, analyse data and information from variable sources,

· Must be customer focus and have extensive automotive knowledge & experience

· Excellent verbal and written communication skills with exceptional attention to detail

· Team player, enthusiastic, flexible and proactive personality

· Personal qualities of integrity, credibility, and a commitment to and passion for the brand

Desirable qualities but not essential:

· Strong organizational, numerical and time management skills

· Strong business acumen and results orientation with demonstrable ability to facilitate business improvement,

· Results orientation with ability to understand data and draw informed conclusions and make constructive recommendations which are credible and actionable

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.