Hybrid Accounts Receivable Credit/Chargeback Analyst en LVMH Perfumes & Cosmetics

LVMH Beauty's activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations.

All are driven by the same values: a quest for excellence, creativity, innovation, and perfect mastery of their image. 

The brands cultivate what makes them unique and are guaranteed to make them stand out in a highly competitive global market. The success of the LVMH Beauty Division depends on finding the right balance between major historic Houses, such as Parfums Christian Dior, Parfums Givenchy, Acqua di Parma, Guerlain, and newer brands with strong potential like Kenzo Parfums, Fresh, and Make Up For Ever. 

LVMH Beauty invites you today to join its North America teams. 

LVMH Beauty is part of the LVMH Group.

Responsible for monitoring customer accounts for timely payments of shipments, follow up on overdue accounts via phone or email, closely monitor customer trial balances, research/collect all chargebacks relating to Shortages, Pricing, Discounts, Destroy and Field and Return Discrepancies for assigned Brands.

Credit responsibilities:

• Contact customers with overdue accounts to collect payments. 
• Identify and escalate high-risk accounts to management. 
• Promptly send proofs of delivery for invoices/shipments claimed as non-receipt.
• Work closely with other departments, such as Sales and Customer Management while handling collection-related inquiries and concerns.
• Prepare reports on credit and collection activities. 

Chargeback responsibilities:

• Actively monitor all customers for chargebacks related to outbound shipping and merchandise budgeted expenses.
• Work with and follow up on all potential and existing EDI related chargebacks. ie. UCC 128 labels, UPC/EAN Catalog, 856’s, 850’s, 860’s, Combining DC’s, Adjusting Bills of Lading (carrier changes), etc.
• Research/follow-up frequently, or as denoted in the Customer’s Vendor Manuals, and pursue collection of invalid claims. Must be able to understand the Customer Routing Guides to perform this function.
• Interact with Operations. EDI, Customer Management and Sales to try to determine and resolve root causes of chargebacks.
• Seek Sales approval, resulting in write off or credit issuance, of all open Destroyed in Field, Testers, and Markdown Allowances prior to month end closing.
• Maintain low balances on “unknown” claims by obtaining claim copies via customer portals or emailing.
• Perform Chargeback code changes timely and accurately.
• Maintain positive relationships with customers to ensure successful Settlement negotiations within the Retailers stringent guidelines.
• Notify Management of any internal or external issues that could affect Claim Balances creating negative trends.
• Perform additional tasks as required by Management.

• 4-year College Degree required
• Prefer 3 years of Accounts Receivable experience in the retail industry but not required for the ideal candidate.
• In this position it is required that the individual be proficient in Excel (intermediate level), has excellent organizational and communication skills, can effortlessly multitask and can successfully work independently.

Hybrid - 3x/week in East Brunswick, NJ

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of  $33.00 - $40.00/hour.

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.