- Professional
- Office in Chennai
Your role
We are seeking an experienced Salesforce Business Analyst to drive the design, development, and delivery of scalable business solutions on Salesforce. The candidate should have 3+ years of hands-on experience with Salesforce platforms (Sales Cloud, Service Cloud, etc.), excellent stakeholder management skills, and a strong understanding of business processes and CRM best practices.What you'll be doing
- Act as the primary liaison between business stakeholders and the Salesforce technical team.
- Conduct requirements gathering, gap analysis, and process mapping across business functions.
- Translate business needs into detailed functional specifications and user stories.
- Collaborate with developers, admins, QA, and to ensure successful solution delivery, by being a part of the PMO.
- Support UAT cycles and training for end-users.
- Monitor post-deployment effectiveness and gather feedback for continuous improvement.
- Assist in data migration planning, integration discussions, and change management documentation.
- Document as-is and to-be processes using standard BA tools (Visio, Lucidchart, etc.).
Minimum 3 years of experience as a Business Analyst on Salesforce platform.
Strong expertise in Salesforce Sales Cloud, Service Cloud, Reports & Dashboards, and Flows.
Proven experience with agile delivery models (Scrum, Kanban) and Jira/Confluence tools.
Familiarity with custom objects, automation tools, validation rules, and security models.
Experience with third-party integrations, AppExchange packages, and data modeling is a plus.
Salesforce certifications such as Business Analyst/Administrator preferred.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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