Hybrid Investigative Assistant & Business Operation Specialist-(Administrative Analyst I)-County Admin-OHRE en Howard County Government, MD

About the Department

Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation, best practices and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the most awards in the state of Maryland, and the fifth highest in the nation, as compared to more than 3000 counties. NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making. 

What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. 

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.  
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!  
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs. 
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:
This position provides advanced clerical, administrative, and paralegal support to the Office of Human Rights and Equity (OHRE) under the direction of the Administrator, Compliance Officer, and investigative staff. Key responsibilities include drafting legal and administrative documents such as correspondence, Decisions & Orders, pre-determination and conciliation agreements, Requests for Information (RFIs), and meeting materials; conducting intake interviews with complainants; and performing case-related research. The role also involves high-level administrative functions such as preparing financial, purchasing, and budgetary documents; coordinating meetings and trainings; providing technological support; managing payroll and Kronos functions; and supporting assigned boards, commissions, and workgroups. The incumbent maintains regular communication with local, state, and federal agencies and must effectively manage multiple priorities within legal and internal deadlines while upholding strict confidentiality, accuracy, and responsiveness in serving a diverse population.

STARTING SALARY HIRING RANGE:
$29.71 - $38.95
$61,799 - $81,010
 
CLASS DESCRIPTION:
Performs professional level administrative work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes carrying out administrative and technical tasks related to administrative support, public information and purchasing.

Position Duties

Performs the following duties; other related tasks may be assigned:

• Drafts, edits, and prepares case correspondence, findings, legal documents, and reports in accordance with the Howard County Human Rights Law.

• Conducts research and supports compliance reviews related to housing, employment, finance, public accommodation, and law enforcement practices.

• Manages intake procedures, including client interviews, appointment scheduling, and public inquiries.

• Maintains and updates case files, databases (OHR Records Management System and IMS), and ensures proper storage or destruction in compliance with retention policies.

• Prepares and submits required reports to internal stakeholders and external agencies, including the EEOC and Human Rights Commission.

• Coordinates responses to subpoenas, public information requests, and gathers data from County departments.

• Supports assigned boards, commissions, and workgroups by preparing meeting materials, taking minutes, and assisting with public outreach activities.

• Provides administrative support for payroll, Kronos, leave tracking, evaluations, and personnel file maintenance; supervises interns and supports onboarding via NEOGOV.

• Uses SAP-ERP to process purchases, track invoices, reconcile travel expenses, and manage PDQ program credit card transactions.

• Maintains front office operations including phones, mail, supply orders, and customer service to walk-in clients and callers.

• Participates in County-wide initiatives, trainings, and COOP planning; shares implementation updates with OHRE staff.

• Assists with annual budget preparation and the development of monthly and annual office reports.

• Supports website updates and publication of documents such as flyers, agendas, and hearing notices.

• Develops and implements office procedures; provides training and guidance on policy and workflow updates.

• Ensures strict confidentiality and accuracy in all work related to investigations, litigation, and public engagement.

SUPERVISORY RESPONSIBILITIES:
This position does not include supervisory responsibilities.

Minimum Qualifications

Bachelors degree and one (1) year of experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

•  Experience in handling legal case files; experience in working with civil/human rights, law clerk or paralegal; experience in conducting legal research.
• Ability to conduct intake interviews.
• Working knowledge of MS Windows, Word, and other Windows programs.
• Ability to write, compose, punctuate, edit written material.
• Demonstrate excellent oral and written communication skills over the phone, in person, through e-mail or other written correspondence.
• Skilled at prioritizing multiple projects while functioning efficiently with multiple interruptions; Ability to participate as a team member.
• Ability to interact with the public in a pleasant way and handle multiple tasks at the same time.
• The incumbent must have keyboard skills and use a computer with appropriate programs.
• Must be able to maintain confidentiality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Although this is primarily a sedentary position, it requires heavy and frequent key boarding. The employee is regularly required to sit, talk and hear. The employee is required to stand and walk. the employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required in this job include close vision, distance vision, color vision, peripheral vision, depth perception an ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to use a computer, work at least eight hours/day with some overtime. There needs to be flexibility regarding office hours as well as working extra hours since there are legal deadlines which must be met, and these deadlines require the employee's work. The work environment is usually quiet but may include normal office noises. 

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:
Must have excellent verbal and written communication skills.  Must be able to compose, edit and finalize documents.

Ability to manipulate numbers at the high school graduate level.

This position requires that the individual function independently and be able to make decisions as well as when to defer a question or decision to the proper authority. It is a highly complex job which deals with legal documents and issues of confidentiality and law.

Other Qualifications

Certification by the American Bar Association preferred but not required.
 

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