
Hybrid Customer Service Specialist en Hustle Notice Biz
Hustle Notice Biz · Washington, Estados Unidos De América · Hybrid
- Junior
- Oficina en Washington
Job Title : Customer Service Specialist
Location: Washington, DC
Job Type: Full-Time
Job Overview
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain a thorough understanding of our products and services to accurately assist customers.
- Process orders and manage customer accounts with precision.
- Document all customer interactions in the company CRM system for future reference.
- Identify opportunities for upselling and cross-selling products to customers as appropriate.
Skills, Knowledge and Expertise
- High school diploma or equivalent; degree in a related field is a plus.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Ability to handle difficult situations with patience and professionalism.
- Strong problem-solving skills and a keen attention to detail.
- Proficient in Microsoft Office Suite and experience with CRM software.
Benefits
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.