Hybrid Care Manager I en iHealth Labs

Our Company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In 2018, iHealth launched its Unified Care program to address the issue of managing chronic diseases. Unified Care specialists support patients at home between doctor’s appointments with remote patient monitoring (RPM) and chronic care management (CCM) to achieve better health outcomes.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers. 

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Quickly build trust with new clients, serve as the lead point of contact for all customer account management matters to build strong relationships. 

• Understand clients expectations/ potentials/ concerns, motivate partners to collaborate with us and reach win-win situations.

• Work with implementation lead to set up an optimal workflow for clinics and promote fast enrollment

• Set up pt growth goals for clinics, collecting and analyzing data concerning clinic status to understand changing needs 

• Collaborate with various internal departments including care team, product and engineers, BD, customer service, biller, etc. to fulfill customer requests

• Maintain relationship and extend more business opportunities among existing customers

• Ensure timely two-way communication, hold monthly meetings for updates and discussions, ensure clients’ needs are understood and addressed.

• Maintain regular check up by email, phone call or in-person visit to reach the best dynamic with clients

• Make sure due amounts paid on time by accounts

• Maintain effective communication with teammates, providers and staff

• Other tasks related to account management as assigned

KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor’s degree or above is required

• Bilingual in Cantonese is required

• Strong communication skill and knowledge of patient care

• Excellent problem-solving skills to help resolve customer complaints or needs

• Good analytical skills for analyzing client data

• Good knowledge about the business and can make good judgment (e.g. industry shifts and trends)

• Able to accurately anticipate/foresee customer needs 

• Must be a good team leader

• Customer-orientated

• Patient and able to work under high stress

• Must have basic good computer skills