Hybrid Customer Service Representative- Contingent en Harris County Toll Road Authority, TX
Harris County Toll Road Authority, TX · Houston, Estados Unidos De América · Hybrid
- Junior
- Oficina en Houston
About the Department
The Customer Service Representative (CSR) builds professional rapport and provides excellent customer service to all inquiries including, but not limited to, EZ TAG fulfillment, creating and updating accounts, payment plans, and standard violation resolution. This position handles heavy phone, e-mail or walk-in customer traffic. Must maintain Payment Card Industry (PCI) compliance as it relates to collecting and processing payments. This position is required to meet defined quantitative and qualitative performance targets to maintain operational standards. The CSR increases and maintains expert knowledge of Harris County Toll Road Authority (HCTRA) products and services and is expected to keep up-to-date with policy, procedural, and product updates.
- Establishes professional and friendly rapport with customers by responding quickly and accurately to all inquiries regarding account activity, tag fulfillment, and standard violation resolution
- Maintains PCI compliance as it relates to collecting and processing payments with credit card and/or banking information.
- Reconciles payments, toll tags, and prepares end-of-day reports as specified per section.
- Builds expert and dynamic knowledge of HCTRA products and services; keeps abreast of all procedural and product updates and implementing as directed.
Education & Experience
- High school diploma or G.E.D. equivalent from an accredited institution.
- Previous experience of at least six (6) months combined customer service experience.
- Must possess keyboarding skills of 30 wpm and 10-key touch.
Knowledge, Skills & Abilities
- Ability to speak clearly, correctly and listen effectively.
- Knowledge of basic math.
- Good written and interpersonal skills.
- Strong customer service skills.
- Good analytical and organization skills.
- Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
- Must possess keyboarding skills of 30 wpm and 10-key touch.
- Ability to work in a team environment and be open to change.
- Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented.
- Ability to exercise tact and to handle customer interactions in a fast, courteous and efficient manner.
- Ability to establish and maintain effective working relationships with others.
- Must be able to maintain confidentiality.
Position Duties
Physical Demands:
The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Position Type and Typical Hours Work:
- Full-time position.
- Days of work and hours may vary based on business needs of the department and shift to include days, evenings, nights, and weekends.
Work Environment:
There are no major sources of discomfort. A normal office environment with acceptable lighting, temperature, and air conditions is provided. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Reporting Relations:
Reports To Position: Lead CSR, CSR Supervisor
Supervises Positions: None
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
This is a Temp position through a Staffing Agency.
Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email: [email protected]
