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Hybrid Service Writer en Ascoeq

Ascoeq · Belton, Estados Unidos De América · Hybrid

Microsoft Excel

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At ASCO, we live by one motto: "We're On It." Whether it's sales, service, rentals, or repairs, we’re ready to tackle any equipment challenge our customers face.

Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.

ASCO Equipment has a career opportunity for a Service Writer in Belton, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.  

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians. 


RESPONSIBILITIES:
  • Positively take ownership of customer experience 
  • Manage work orders: open, close, post time, enter notes and monitor progress 
  • Prepare accurate estimates for costs of repairs and present to customer  
  • Monitor and Manage accounts receivables 
  • Clearly and effectively communicate to customers, technicians and service manager 
  • Provide status updates on: work orders, troubleshooting, technician progress & general questions 
  • Monitor phones for field technician and customer calls 
  • Various other administrative duties


    • BASIC QUALIFICATIONS:
  • 2+ years of experience as a heavy equipment service technician or service writer  
  • Ability to work in a fast paced/high volume dealership 
  • Detail oriented, time management, and teamwork skills 
  • Excellent customer service and communication skills 
  • Proficient computer skills, and experience with G-Suite & other service programs 
  • A personal dedication to work safety and accountability


    • Why Join Team ASCO?

    Compensation & Benefits:
    100% paid health insurance, 401(k) + profit sharing, and paid holidays
    Unique Perks:
    ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
    Paid training and career development opportunities
    Our Core Values:
    Honor God
    Develop People
    Pursue Excellence
    Grow Profitably


    ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
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