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Hybrid [NDK] Customer Service Internship en Nidecker Group

Nidecker Group · Rolle, Suiza · Hybrid

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Duration: We have internship opportunities varying in lengths, 4-months to 1 year duration.

Start date: In order to ensure continuity, we would love to welcome our next interns from October 1st onwards.


Tasks

  • Assist in resolving customer inquiries via email, chat, or phone.
  • Provide accurate product and service information to customers.
  • Help manage support tickets and follow up on customer issues.
  • Contribute ideas to improve overall customer satisfaction and experience.
  • Assist with logistics and communication for our B2B and B2C network.
  • Collaborate with internal teams to ensure smooth service delivery to consumers
  • Assist in resolving warranty requests from both end-consumers, shops and distributors


Requirements

  • Current students or recent graduates in related fields (Business, Marketing, Communications, Sport management etc.).
  • Strong communication skills in English (additional languages are a plus).
  • A customer-first mindset with attention to detail and empathy.
  • Interest in outdoor or action sports — snowboarding knowledge is a bonus!
  • Ability to multitask, stay organized, and work in a fast-paced environment.
  • Team-oriented, proactive, and eager to learn


Benefits

  • An opportunity to work with a renowned company at the forefront of innovation in sports and footwear.
  • A supportive and collaborative work environment committed to sustainability and excellence.
  • Hands-on experience working on projects and having a direct impact.
  • Mentorship from our experience teams.
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