Platzhalter Bild

Hybrid General Manager en LEGOLAND Discovery Centre

LEGOLAND Discovery Centre · Toronto, Canadá · Hybrid

75.008,00 CA$  -  95.000,00 CA$

Solicitar ahora
What you'll bring to the team:

 

Role Summary

As the General Manager of our iconic Toronto attraction(s), you’ll be at the helm of delivering exceptional guest experiences, driving commercial success, and fostering a high-performance culture rooted in our Merlin values. Whether overseeing a single site or a larger cluster, you will lead with vision, agility, and a passion for making every visit magical.

This role combines strategic leadership with hands-on operational excellence. From growing EBITDA and market share to championing guest satisfaction and team engagement, you will ensure our attraction remains a top destination while upholding the highest standards in safety, service, and innovation.


Key Responsibilities

Guest Experience & Brand Leadership

  • Champion a guest-first culture, using data insights to anticipate and exceed visitor expectations.

  • Serve as a visible, passionate brand ambassador, upholding the integrity of the Merlin brand in all communications and activities.

  • Drive employee engagement and embed service excellence across every touchpoint.

Commercial Strategy & Performance

  • Develop and execute targeted marketing plans and customer segmentation strategies.

  • Optimize revenue through robust channel management, pricing, and product strategies (RPC, yield, and volume).

  • Deliver sustainable EBITDA growth, productivity improvements, and ROI-aligned capital projects.

  • Identify and activate new revenue streams using innovation and Midway best practices.

Operational Excellence & Compliance

  • Lead high-performing operations teams, ensuring efficiency, scalability, and best-in-class guest service.

  • Maintain robust health, safety, and crisis management protocols aligned with Merlin and legal standards.

  • Ensure optimal staffing levels and profit protection procedures are in place at all times.

People Leadership & Culture

  • Inspire and develop a culture of continuous improvement, wellbeing, diversity, and inclusion.

  • Implement talent management and succession planning processes to build a strong leadership pipeline.

  • Foster cross-functional collaboration, open communication, and a “safety-first” mindset throughout the team.

Partnerships & Community Engagement

  • Forge and grow external partnerships with local authorities, non-profits, and community groups.

  • Represent Merlin externally, enhancing the reputation and reach of the attraction.

Qualifications & Experience:

What You Bring

  • Bachelor’s degree in business, management, or marketing (preferred).

  • At least 3 years in a leadership role within a high-volume visitor attraction, retail, hospitality, or entertainment environment.

  • Proven track record of delivering financial results (including at least 2 years achieving EBITDA targets).

  • Commercial acumen, strong operational judgment, and deep guest-centric thinking.

  • Experience managing diverse teams and engaging stakeholders across a matrixed organization.

  • Strategic mindset with the charisma to inspire and the resilience to lead through change.

  • A high level of emotional intelligence, integrity, and a “make-it-happen” attitude.


Other Requirements

  • Must hold a valid driver’s license.

  • Flexibility to work weekends, holidays, and evenings as needed.

  • Occasional travel (domestic/international) may be required.

  • Must be able to meet physical and environmental requirements of an operational role.

Benefits:

Our Merlin Values – We Live by Them Every Day

We Care – We go above and beyond to care for our guests, our teams, and the world around us.
🎯 Own Your Craft – We are passionate about doing our best work and helping others shine.
🚀 Drive and Discover – We act with purpose, explore new ideas, and embrace change.
🤝 Go Together – We collaborate, listen, and move as one united team.
🎢 Enjoy the Ride – We create joy, celebrate progress, and welcome everyone along the way.

 

Your Adventure Awaits! 🌟🌍

 

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!

 

🚀 Your Benefits Odyssey Begins Here:

 

💰 Competitive Salary:

  • Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

🏝️ Generous PTO:

  • Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

👩‍⚕️ Affordable Health Plans:

  • Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

🌍 Global Access Pass:

  • Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder.

🛡️ Secure Your Future:

  • Safeguard your legacy with company-paid life insurance – because we care about your peace of mind.

 

🌐 Continued Growth:

  • Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.

 

 

Pay Range:Compensation between CAD $75,008.00/Yr.-CAD $95,000.00/Yr.
Solicitar ahora

Otros empleos