We are looking to hire a Lead Front Desk Associate at our the brand new Myo - PATH, Brookfield Place! As part of the opening team, you’ll be the first face our clients see, helping to set the tone for an exceptional experience from day one.
📍 Myo - Brookfield Place (181 Bay Street, Bay Wellington Tower, Toronto)
💡 As a Lead Front Desk Associate (LFDA), you play a crucial role in providing exceptional service and hospitality in alignment with Myo-standards.
The LFDA is a full-time position (minimum 30 hours/week), consisting of 4-5 shifts, leveraging time before and/or after their shift to support other FDAs and ensure clinic operations are running smoothly.
The responsibilities and duties of this position described here are representative of those that this individual is expected to perform. This is not a comprehensive list and other duties may be assigned.
Who We Are
Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
With 20 locations (and counting!) across Canada and the U.S., Myo is leading the movement-health conversation and inspiring the world to make proactive care a part of everyday life.
What You'll Do
Lead by example of upholding Myo's service and hospitality standards
Engage as a key partner for clinic management by identifying areas of opportunity and sharing insights from clinic operations, FDA and client feedback, and other relevant dynamics
Oversee the clinic schedule to ensure basic business operations are executed by the FDAs with precision each day including shift optimization, initial booking strategy, waitlist management, claim & invoice accuracy and completion, etc.
Manage clinic Accounts Receivable to ensure outstanding payments are constantly cleared including reconciliation of direct deposits and balancing of cash sheet and deposits
Oversee weekly inventory tracking and inform Clinic Management of fulfillment needs at the clinic
Communicate with clinic management when there is a need for repair, refurbishment or renovation in the clinic
Serve as a mentor and coach to FDAs to ensure they feel supported and maintain consistent communication with all FDAs to ensure seamless handoff from one shift to the next
Consistently monitor and maintain clinic organization and cleanliness. This may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
Manage the Google My Business page (and other external-facing pages) with clinic hours, holiday closures, promotions, responding to reviews, etc.
Participate in the training process for new FDAs in collaboration with Clinic Management
Participate in clinician onboarding tasks
Support clinicians in their day-to-day needs to drive business operations and client experience
Measures of Success
Client and clinician feedback on clinic experience, particularly in reference to Front Desk interactions, is positive
Conversations around the Myodetox service and what we offer are consistent, accurate, on brand, and encourage conversion to book
Sessions booked and/or managed during FDA shift are done with consideration and care for business driving booking strategy
Clinic financials are managed, invoices and claims are consistently submitted accurately and Accounts Receivable are minimal
Clinic is well-maintained during shift, with positive feedback from therapist team and any drop in visit feedback from regional or Support Hub team
Entire clinic team is kept up to date with all important data points from day-to-day shifts
Who We're Looking For
2+ years of experience working in a customer service and/or hospitality role
1+ years of experience mentoring and supporting others—whether formally or as a senior team member others look to for guidance
Availability to work a minimum of 4 shifts per week (30+hours)
Strong operational and administrative skills, with experience managing schedules, optimizing daily workflows, and ensuring accuracy in billing, invoicing, and accounts receivable
You care deeply about ensuring positive client interactions and experiences
You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
You perform your job duties with consideration and care for business driving booking strategies
You are innately curious, always seeking to solve problems, answer questions and better your work product
You show up as your authentic self day in and day out, making your voice heard
You prioritize your own physical and mental health so you can show up as your best version in the workplace
Perks + Benefits
100% Employer-Paid Extended Health Benefits for all full-time employees
Group RRSP with Profit-Sharing Employer Match
Discounted Pet Insurance through SPOT
Complimentary paid staff treatment sessions
Bonus payout for referral of new team members
Subsidized mental health support through our EAP - Homewood
Apply today - here's what you can expect
Our Hiring Process
We believe in creating a thoughtful and engaging hiring experience—just like the client experience we provide at Myo. If your application is selected, you'll have the opportunity to meet with our Regional Operations Manager for a great conversation about your background in client services, your accomplishments, and what drives you.
This is also your chance to dive deep into your customer service and administrative experience, align with our Myo values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you’d be a part of!
We’re excited to meet you and explore the possibilities together!
Why Myo?
At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you’ll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.
Join us in helping people move better, feel better, and Futureproof Their Bodies.
Core Values
At the heart of our operational ethos lie our core values, encapsulated by a commitment to:
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