Hybrid Customer Service Representative en University Health Network

Traferox creates, manufactures and commercializes products used to transplant solid organs, employing technologies invented by the surgeon team of the University Health Network (UHN). Traferox Technologies is committed to improving the outcomes of organ transplants and to saving patients’ lives.

Union:  Non-Union
Site: 2400 Skymark Avenue, Mississauga On
Department:  Commercial Operations
Reports to: Finance
Status: Permanent Full-Time
Closing Date: August 14, 2025

Position Summary:

The position of Customer Service Representative will be an integral member of the Commercial Operations team.  This role provides essential front-line support for our healthcare providers and internal teams ensuring a seamless customer experience. The Customer Service Representative serves as the front-line liaison for order management, product inquiries and issue resolution, helping to maintain our high standards of service and reliability. 

Key Responsibilities Include:

• Responsive front-line customer service (telephone and email), engaging promptly with all customer inquires, consulting with appropriate internal teams and providing key status updates as needed.
• Developing and maintaining strong relationships with internal teams, external partners (Hospital Procurement, Organ Procurement Organizations, and third party procurement companies) and other stakeholders through effective communication, problem-solving and exceptional customer support. 
• Customer payment and invoicing responsibilities, including account receivable reconciliation activities, clerical support services and assisting with coordination of customer invoices and requests.
• Prepare quotes, communicate with clients, and assist in the coordination of logistics where required.
• Maintain highly accurate customer records and reports including records of consignment inventory in customer locations.
• Ensure compliance with all privacy and confidentiality guidelines.  
• Record customer feedback through the proper quality processes and channels.
• Other duties as assigned.

• Completion of a recognized post-secondary Office Administration certificate program, or equivalent preferred.
• At minimum, 1 – 2 years of experience working in a fast-paced front-facing customer support role.
• Experience working in a health care environment an asset.
• Experience working with Microsoft Office (Outlook, Word, Excel).
• Excellent interpersonal and customer service skills required.
• Excellent verbal and written communication skills.
• Good organizational, time management and prioritization skills required.
• Ability to troubleshoot and resolve customer concerns in a diplomatic manner required.
• Ability to function independently with a high level of attention to detail.
• Ability to prioritize multiple projects simultaneously.