Hybrid Product Consultant en Bank of America

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for supporting the end-to-end product life cycle by conducting market research and competitor analyses, determining product pricing, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience. Key responsibilities include managing product profitability, monitoring and reporting financial performance, and preparation of governance documentation. Job expectations include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

Manage Payment Network Mandates and related billing across merchant services.

Responsibilities:

• Supports comprehensive plans for product development and deployment, including engaging in the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities

• Maintains product financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins

• Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape

• Assists with streamlining or enhancing product offerings to fit client's existing and future needs to support continued growth and operational excellence

• Manages risk through implementing and monitoring effective controls in partnership with key support partners

• Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates

• Research payment network changes, analyzing product or network billing, creating financial reporting

• Identify areas of impact for the Bank

• Lead analytical, decision-making discussions, collaborating across teams

• Implement strategies to enhance payment network operations and billing efficiency

• Payment Network Mandate Management

Required Qualifications

• 4 or more years experience in payment processing networks.

• Microsoft Office Suite Proficiency with the ability to create detailed presentations, reports and project plans.

• Education: Bachelors Degree or Equivalent work experience.

• Excellent written and verbal communication skills, with the ability to present complex ideas clearly and persuasively to stakeholders at all levels.

• Stakeholder Management, proven ability to engage, influence, and align with stakeholders, ensuring smooth communication and cooperation.

• Multitasking and Time Management, strong organizational skills, with the ability to effectively manage multiple priorities and meet tight deadlines.

Desired Qualifications

• SQL or similar Database experience

• Operational risk management

• Compliance management

• Familiarity with Payment Network specifications and other documentation

Skills:

• Administrative Services

• Attention to Detail

• Collaboration

• Reporting

• Written Communications

• Continuous Improvement

• Oral Communications

• Problem Solving

• Process Management

• Product Management

• Business Analytics

• Critical Thinking

• Market Analysis

• Research

• Strategic Thinking

• Billing and Financial Analysis

• Impact Assessment and Risk Management

• Cross-Functional Collaboration

• Leadership and Decision-Making

• Continuous Process Improvement

For internal employees; participation in a work from home posture does not make you ineligible to post.

Shift:

Hours Per Week: