Hybrid Utility Billing Technician en City of Golden, CO

About the Department

We are currently recruiting qualified applicants for Utility Billing Technician. Come see why the City of Golden is the place you want to be!

Why work at the City of Golden? Being a Golden employee is more than just a job, it's a lifestyle. Golden is a vibrant outdoor community making it a great place to live, work and play.

• Location, location, location– Work near great restaurants and shops, hit the trails, and enjoy the outdoor scenery of Clear Creek and the foothills. Convenient commuting from all directions.

• Paid time off– Paid vacation starts at 16 days (that's over 3 weeks!), plus 12 days of sick time and 12 paid holidays each year.

• Great benefits– The City matches up to 8% of your retirement contributions, plus offers a full-spectrum of benefits and perks, including tuition reimbursement (check it out)!

Provides billing, reconciliation, and customer service support for the City’s utility services, including water, wastewater, drainage, and trash. Responsible for accounts receivable, basic accounts payable tasks, assistance with front desk operations and public interaction. Performs work requiring independent judgment, technical accuracy, and exceptional customer service.

Position Duties

• Processes utility billing from meter reads to final billing; handles delinquencies, collections, shutoffs, new service setup, and billing adjustments.
• Maintains utility account data, audits records for accuracy, and resolves discrepancies across multiple systems.
• Investigates customer billing concerns, analyzes meter data, and makes independent decisions regarding re-reads, estimations, and adjustments.
• Communicates rate and billing structure changes to customers and staff; assists with annual sewer set and average winter consumption processes.
• Reconciles daily payments, vendor invoices, meter reads, and third-party charges.
• Troubleshoots issues in utility billing software; works with vendors as needed.
• Provides excellent customer service via phone, email, and in person.
• Serves as a secondary point of contact at the front desk, answering the main City phone line, greeting and directing visitors, and taking payments for utilities and other city charges.
• Educates customers on payment options, online portals, and City policies.
• Assists with coding vendor invoices, setting them up in the system for approval, and responding to vendor or internal questions related to payables.
• Collaborates with other departments including Public Works, Sustainability, and IT on billing-related coordination.
• Prepares custom reports and interprets data for staff, citizens, and external agencies.
• Works with the County and State on low-income utility assistance programs.
• Participates in department-wide projects, meetings, and process improvement initiatives.
• Assists with the Accounts Payable process including the ability to complete the process.
• Performs other job-related duties as assigned. This description is not a comprehensive list of all responsibilities.  Work assignments and responsibilities are subject to change.

SUPERVISORY RESPONSIBILITIES 
This position does not supervise other staff but collaborates with team members and provides support to ensure efficient operations.

Minimum Qualifications

High school diploma or G.E.D. required. Associate’s degree in accounting, finance, or a related field preferred. Bookkeeping experience preferred. Minimum two years’ relevant experience in accounts receivable, accounts payable, bookkeeping, or office administration is desirable. An equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license and good driving record.

Other Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

LANGUAGE SKILLS
Ability to read, interpret, and comprehend financial documents, policies, and procedures. Strong written and verbal communication skills. Excellent customer service and interpersonal skills. Ability to effectively communicate with vendors, City staff, and external stakeholders.

MATHEMATICAL SKILLS
Ability to calculate figures such as discounts, interest, and percentages. Ability to reconcile accounts and verify transaction accuracy.

REASONING ABILITY
Ability to solve practical problems and handle multiple tasks in a deadline-driven environment. Ability to interpret a variety of instructions furnished in written, oral, or diagram form.

OTHER SKILLS AND ABILITIES

• Strong attention to detail and data accuracy.
• Proficiency in MS Office programs, including Excel and Word.
• Ability to independently research and resolve billing and account issues.
• Ability to work across departments and with external stakeholders.
• Strong organizational and multitasking skills.
• Ability to learn and apply City policies, procedures, and financial systems.

MATERIALS & EQUIPMENT DIRECTLY USED
General office equipment, including a computer, telephone, copier, and printer.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Primarily an office environment with public interaction. The noise level in the work environment is usually moderate and typical of an office setting. Position is eligible for a hybrid schedule after training period.

 

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