Hybrid Operations Supervisor - Retirement Plan Solutions en Nationwide
Nationwide · Ohio - Columbus, Three Nationwide Plaza, Estados Unidos De América · Hybrid
- Oficina en Ohio - Columbus, Three Nationwide Plaza
Key Responsibilities & Qualifications:
Lead and manage a team within the Retirement Plan, Money Out department focused on retirement distributions at the participant level and corrective processing.
Looking for a strong communicator who is passionate about team engagement and understands best practices when it comes to prioritizing tasks.
Retirement plan experience is preferred, but not required.
This position will be hired on a SuccessFlex basis.
The hired associate must reside within 35 miles of the following location(s), or be willing to commute to the following location(s):
Ohio: Three Nationwide Plaza, Columbus, OH, 43215
Arizona: 18700 North Hayden Road, Scottsdale, AZ, 85255
Work schedule: 2 days in office, 3 days remote
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
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Job Description Summary
Are you fascinated by every aspect of the financial services business and committed to providing the most outstanding service in the industry? Has your education, skill and professional experience prepared you to lead and contribute crucial work that delivers high quality service in collaboration with partners from multiple distribution channels? If you are passionate about putting your higher-level thinking to work in financial operations, we’d like to know more about you!As a Supervisor, you'll provide first-level oversight of the day-to-day operations ensuring that an outstanding service experience is provided to our internal and external sales partners, firms, producers and customers. You'll ensure adherence to and enforcement of all financial controls, as well as legal and regulatory guidelines and regulations set forth by state insurance and securities departments, FINRA, SEC, NF Compliance and the NF Anti-Money Laundering Steering Committee.
Job Description
Key Responsibilities:
Leads, supervises, and coordinates team roles and responsibilities. The team has a clear focus on processing customer requests through paper or electronic delivery of records. Adjusts, assigns, coordinates and implements production standards and schedule to adhere to compliance guidelines.
Participates in assigned projects and task teams, provides input and guidance to support departments on team. Implements and maintains operational improvements that enhance delivery of services to customers, aligned with industry and regulatory requirements.
Helps drive a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization for succession planning and handles all performance management tasks and related functions for team.
Provides education of current processes and procedures with internal customers. Helps build and strengthen internal relationships through presentations, firm and/or direct advisor contact.
Monitors workflow to ensure that all functions are completed in a timely manner and meets quality standards. Responds to advanced service issues and calls from. Provides outstanding service through call team and client service groups.
Oversees financial and regulatory control processes and assists in frequent control testing to ensure corporate compliance with all applicable industry regulations and requirements. Drafts responses to regulatory agency reports and findings and works closely with Corporate Compliance to resolve any issues.
Takes audit recommendations and calibration sessions through the continuous improvement model. Assists in finding opportunities for processes and procedures to be improved and aligned to ensure consistency and adherence to regulatory requirements. Helps use findings to identify key process and/or technology needs within the Operation Center. Applies of lean/6-sigma continuous improvement tools.
Assists in managing expenses to the established budget and under general direction, implements solutions to streamline process and reduce operating expenses.
Conducts producer screening and background investigation reviews to ensure producer candidates are of good character; prepares case files to be reviewed by the Licensing & Appointment Review Committee and communicates with candidates who have been denied appointment with the Nationwide Life Companies and/or Nationwide affiliated broker-dealers.
Supervises, as requested, staff responsible for analyzing, selecting and classifying applications in accordance with established underwriting policies, practices and standards, as well as administering product selection standards according to underwriting practices and procedures to achieve satisfactory experience and acceptable administrative results.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Manager, Director or Associate Vice President; five 20 associates report to this role.
Typical Skills and Experiences:
Education: Undergraduate studies in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred.
License/Certification/Designation: FINRA Series 6 and 26 licenses may be required.
Experience: Minimum of five years financial services experiences in a customer service, quality control or operations environment. Supervisory experience preferred.
Knowledge, Abilities and Skills: Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, regulations, and guidelines Effective team leadership and management skills. Strong verbal and written communication skills. Relationship building skills.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the department Vice President and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office conditions. May require infrequent travel.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
