Homeoffice Renewals Specialist (Remote, USA) en Grafana labs
Grafana labs · United States, Estados Unidos De América · Remote
Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Renewals Specialist is responsible for the transactional details of renewing our current customer base. They also own forecasting renewals and flagging risk to their partner teams. The Observability Architect and Engagement Management teams provide value for customers throughout the customer lifecycle with the charter of retaining and growing our customer base. Throughout that lifecycle, usually in the last six months of a contract, the Renewals team processes the renewals for these customers.
You will be primarily responsible for tracking, processing and forecasting renewals along with flagging risk to Sales, Observability Architecture and Engagement Management. You are the conduit between the customer and our account team on all things renewal related, partnering with the Observability Architect to execute on their strategy. Primary metrics for this role are proportion of on-time renewals, retention rate and term length increased.
You’ll have the opportunity to drive millions of dollars of impact in and help build a relatively new function for Grafana Labs. You will be a critical team member to help shape the future of what renewals look like at Grafana.
Responsibilities:
- Be a key business partner to the Observability Architecture team, enthusiastically renewing our existing customer accounts, which could also include upgrading them to new pricing
- Own the forecasting of renewals for the business
- Manage a 2 quarter out renewal pipeline, partnering closely with the account team and providing a seamless experience to our customers
- Self-motivated to overachieve on weekly, monthly and quarterly targets (activity, renewal attainment).
- Work with the customer success scale team to develop pre-emptive campaigns as you notice commonalities in churn requests
- Collaborate with the account teams to develop and execute renewals strategy, improve product adoption, and address churn risk in the business
- Maintain a high level of professionalism, empathy, curiosity
- Work with the team to enhance customer documentation and create internal enablement material
Requirements:
- 2+ years of experience owning renewals or in a Customer Success, TAM or other role which influences the renewals process
- Solid business knowledge - curious and keen to learn
- Strong numeracy skills
- We’re a startup so your job duties will be varied, complex, and will require strong judgment, collaboration, and leadership
- We are a remote first company so you should be comfortable and skilled at working remotely with an international team
- You will need first class written and verbal communication skills both to collaborate with a broad range our remote-first internal teams and with our worldwide customers
In the United States, the OTE range for this role is $107,000- $129,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Remote-First, Global Culture – Work from anywhere with collaboration at the heart of everything we do.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.
Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
