Hybrid Client Support Specialist en Mercer

Company:

Mercer

Description:

We are seeking a talented individual to join our Government Healthcare Consulting (GHSC) team at Mercer. This role will be based in Phoenix, and it is a hybrid role with a requirement of working at least three days a week in the office.

Mercer’s Government Human Services Consulting (GHSC) practice focuses on the unique and challenging needs of the public health care sector, providing a wide array of consulting services to local, state, and federal government agencies across the country.

As a Client Support Specialist, you will play a vital role in reviewing professional documents, ensuring they meet Mercer’s global standards, while handling monthly client invoicing. You’ll leverage your critical thinking and attention to detail to support high-quality project delivery and foster open communication and collaboration within a dynamic team. Working closely with senior leadership, you’ll contribute to impactful projects in a supportive and inclusive environment. This role offers a great opportunity to develop your skills and make a meaningful difference for clients and communities.

We will count on you to:

• Complete monthly client invoicing
• Create and edit documents using advanced technical skills in Microsoft Word, Excel, and PowerPoint while ensuring all documents produced adhere to Mercer's global identity/document standards
• Establish, maintain, and manage client subject files, personal working files, and legal plan documents as applicable
• Provide peer review of documents before final production/distribution to ensure quality control of the final product
• Ensure all documents produced adhere to Mercer's global identity/document standards
• Handle sensitive information with professionalism and integrity while communicating openly and often among team members
• Contribute to accurate client/project budget management through accurate and prompt time entry
• Strive to promote smooth workflow and ensure team needs are met
• Assist team with a variety of tasks assigned

What you need to have: 

• Bachelor’s Degree or equivalent work experience
• 1-2 years of project support experience, preferably in a consulting environment or professional service industry
• Advanced computer skills, including extensive experience with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Strong judgment, discretion, confidentiality, and decision-making skills with the ability to interact with all levels within the organization
• Capability to work well under pressure and with limited direction while handling multiple tasks and prioritizing effectively
• Exceptional interpersonal, organizational, business communication, and time management skills.
• Strong attention to detail
• Demonstrated problem solving capabilities

What makes you stand out?

• Ability to manage multiple tasks
• Excellent oral and written communication skills
• Ability to adapt quickly to business needs and priorities
• Previous billing/invoicing experience

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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