We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Job Summary
The Technical Implementation Specialist is responsible for conducting implementation activity executing on the standard implementation methodology across Nextech’s suite of solutions. This role will also provide advanced technical services and support for Nextech Software Products in accordance with clients' needs. Responsibilities include implementing technical features in the software, involving issue investigation, creative problem solving, and training clients as well as internal staff as needed.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
Conduct client training, including the instruction of both clinical and non-clinical staff on the appropriate use of software applications
Complete a variety of administrative tasks to keep customer, Project Manager, and Department Manager up to date on assigned implementation projects
Maintain and grow a strong proficiency in all technical facets of Nextech software Solutions
Answer in coming calls related to projects and tasks
Reply to Technical Services requests in a timely fashion
Maintain ongoing contact with assigned clients to ensure customer satisfaction
Basic knowledge of SQL queries and able to write basic queries
Proven/demonstrated ability to work independently as well as in a team environment, handle multiple demands and changing priorities and exhibit results with a high level of accuracy
Excellent project management, analytical and problem-solving skills
Excellent interpersonal skills
Excellent written and verbal communication
Preferred Qualifications
Bachelor’s degree in related field
Experience with Data Analytics Platform(s)
Knowledge of or applicable experience in one of Nextech’s main medical specialties
Intermediate to expert knowledge of SQL queries and able to write advanced queries
Experience with System Performance Monitoring/Troubleshooting
Knowledge of API Interfaces
Experience with Web Services(Soap) and Rest connections
Working Environment/Physical Demands
Remote within the United States
Activities require a significant amount of work in front of a computer monitor.
Total Rewards
Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
10 paid holidays + 1 floating holiday
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
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