Hybrid Assistant Manager en BINSWANGER ENTERPRISES LLC

Description

Want a career where you are empowered to make a difference? Want to grow and develop on the job? If so, Binswanger Glass is the place for you! Binswanger Glass has the track record of being an organization where careers are made. Many of our current employees have grown through the ranks and have great careers at Binswanger Glass.

Position Summary:

The Assistant Manager – City Service supports day-to-day operations of the Topeka branch’s City Service department. This includes overseeing scheduling, project execution, installer performance, inventory coordination, and customer communications. The ideal candidate is organized, proactive, experienced in glass or construction services, and ready to be a go-to leader for both the field team and our customers.

Key Responsibilities:

• Coordinate daily schedules for installations, measures, and service calls using Salesforce or other scheduling platforms.
• Serve as a liaison between installers, customers, and the City Service Operations Manager.
• Monitor project progress, job completion, and customer satisfaction; resolve field issues promptly.
• Assist in leading a team of installers, ensuring adherence to safety standards, workmanship quality, and productivity expectations.
• Verify job readiness, review work orders, and ensure accuracy of materials prior to dispatch.
• Support hiring, onboarding, and training of City Service installers as needed.
• Proactively identify opportunities to grow City Service revenue through strong customer relationships, upsell awareness, and repeat business.
• Partner with the service manager and sales team to help drive service growth through exceptional execution, follow-up, and community presence.
• Conduct quality checks and follow up on punch list or warranty items.
• Maintain accurate records, time tracking, and project documentation in Salesforce.
• Always Ensure compliance with OSHA and Binswanger safety protocols.
• Support inventory management, procurement, and vendor coordination in partnership with the branch team.

Qualifications

Qualifications:

• 3+ years of experience in construction, glazing, residential glass, or similar field service industry.
• Leadership or supervisory experience preferred (crew lead, foreman, coordinator, or manager).
• Strong planning, scheduling, and organizational skills.
• Familiarity with installation of residential or light commercial glass products a plus.
• Excellent customer service, communication, and conflict-resolution skills.
• Experience with CRM/job tracking platforms such as Salesforce a plus.
• Ability to read tape measures, interpret installation documents, and understand field requirements.
• Proficient in Microsoft Office, email, and digital platforms used in service dispatching.
• Valid driver’s license and clean driving record.
• High school diploma or GED required; associate or technical degree preferred.

Work Environment:

• Full-time, Monday–Friday, with some overtime or weekend needs depending on workload
• Office and field-based role (approx. 70/30 split)
• Requires regular driving to job sites in the greater Topeka area
• Frequent interaction with installers, customers, and suppliers

Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.

Best in Glass Benefits

Binswanger Glass offers a comprehensive benefits package for all full-time employees:

• Industry-leading Compensation
• Medical, Dental, and Vision Insurance Plans
• 401K with employer match
• 100% Company-paid Short-Term Disability and Life Insurance
• Supplemental Life Insurance and additional Voluntary Benefits
• Personal Health Advocate
• Employee Assistance Program
• Tuition Reimbursement
• Generous Paid Time Off (PTO) including 9 annual holidays
• Daily Pay

EEO/AA Employer/F/M/disabled/veterans

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