Hybrid Pit Manager, Table Games en San Manuel

Under the direction of the Table Games Shift Manager, the Pit Manager is responsible for the conduct and protection of all table games in an assigned area while ensuring a superior level of guest service. The Pit Manager operates and conducts the games assigned in accordance with the Yaamava' Resort & Casino internal controls and the rules and procedures of the designated games. The Pit Manager assists the Table Games Shift Manager in the daily operations of the Casino Table Games Department including coaching, training & mentoring of the Table Games staff. The Pit Manager plays a vital role in safeguarding enterprise assets, and contributes to the overall profitability and success of the Table Games team. The Pit Manager assists in monitoring and maintaining the appearance and safety of Table Games Department systems and the Casino Floor work environment, and promptly addresses any concerns observed. The Pit Manager assists with ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Ensures outstanding service is consistently provided to all guests and that team members conduct themselves in a professional and exemplary manner at all times.  Manages and safeguards the operations of table games within an assigned area, with particular attention to high limit games. Oversees the conduct and job performance of team members in an assigned area. Monitors gaming activity to detect possible advantage play or cheating. Reports suspicious or unusual gaming activity to the Shift Manager, Table Games  and Surveillance personnel. Ensures all Table Games policies and procedures, Title 31 requirements, and gaming regulations are consistently followed.  Reviews Title 31 related paperwork for completeness, accuracy, and timely submission. Provides guidance on game rules and procedures to both guests and team members.
2.    Provides assistance and expertise when dealing with player concerns or disputes, and effectively resolves complaints, grievances, and other related matters. Responds to, and follows-up on guest requests and concerns in a timely and professional manner. Monitors assigned area and follows Department and enterprise policies and procedures in reporting any issues regarding safety or security to appropriate team members.
3.    Trains dealers and supervisors; assigns, reviews and directs work assignments; evaluates and appraises performance; rewards and coaches employees; and addresses complaints and resolves problems. Possesses a thorough understanding of Table Games Credit Transaction procedures and provides team members with clear guidance to ensure the proper issuance of credit.
4.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree required.

• Minimum three (3) years casino table games supervisory experience required.

• Minimum six (6) months as a dealer coordinator/pencil required.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must have a thorough knowledge of all Table Games currently offered at Yaamava’ Resort & Casino.

• Must have a thorough knowledge of Title 31 requirements and all Table Games pit procedures.

• Intermediate proficiency in Microsoft Office (Word, Excel and Outlook) required.

• Must be able to deal effectively with customers in a courteous and professional manner and achieve positive results.

• Must be an adaptable, organized team player with strong problem-solving and communication skills.

• Must possess a strong work ethic and a high drive to succeed.

• Must possess a desire to exceed guest expectations.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled casino setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves standing most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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