Hybrid Dynamics 365 Business Central Power User en PTS Corp

Description

Title:                 Dynamics 365 Business Central Power User 

Department:   Resources/Process Improvement

Location:          Liberty Drive Facility   Bloomington, IN

Reports To:       Director – Resource Solutions

FLSA:               Salary/Exempt

Salary:              $70,000 - $80,000/annual – paid out in weekly pay intervals

POSITION PURPOSE:

We are seeking a knowledgeable and proactive Dynamics 365 Business Central Power User to serve as the go-to resource for managing, optimizing, and supporting our Business Central environment. This hybrid role blends administrative control, power-user expertise, and training leadership to ensure reliable system performance, empowered end users, and continuous process improvement.

Key Responsibilities:

System Administration & Configuration

• Manage user roles, permissions, and security (including SUPER-level access)
• Oversee configuration and workflow settings tailored to business needs
• Coordinate with implementation partners and Microsoft support as needed
• Perform troubleshooting, updates, testing, and basic system maintenance

Process Optimization & Data Management

• Improve workflows across finance, inventory, purchasing, and sales modules
• Ensure data accuracy through imports, validation, and routine audits
• Assist with creation of dashboards and basic reporting for key users

Training & Support

• Onboard and train users across departments; serve as the internal expert
• Create documentation, job aids, and quick-reference materials
• Act as a primary point of support for Business Central usage and navigation

Technology & AI Readiness

• Stay informed on new features and functionality within Business Central
• Comfortable using and guiding others on AI-enhanced tools (e.g., Copilot for Dynamics, ChatGPT, or Power Platform integrations)
• Support the integration of AI-based workflows into daily operations

Cross-Functional Collaboration

• Liaise with finance, operations, and sales teams to align system use with business goals
• Participate in upgrades, module implementations, and testing initiative
•  

Qualifications:

• 2–4 years of experience with Microsoft Dynamics 365 Business Central (or NAV)
• Solid understanding of business workflows (accounting, inventory, sales)
• Experience working with permission sets, including SUPER-level privileges
• Effective communicator with excellent troubleshooting and training skills
• Familiarity with AI platforms or interest in exploring emerging technologies
• Microsoft certifications a plus (or willingness to pursue)

Growth Opportunities:

This position offers a clear path for professional development based on performance, aptitude, and initiative. Candidates who demonstrate leadership, process innovation, and commitment to continuing education (such as earning Microsoft or AI certifications) may advance into:

• ERP Manager or Systems Lead
• AI/Automation Specialist
• Business Intelligence Analyst
• IT & Operations Manager

WORKING CONDITIONS

• General climate-controlled environment.
• Low noise level.
• Meeting schedule deadlines.
• Moderate physical exertion, including, walking,  bending, stooping, reaching, etc.
• Good hand to eye coordination and ability to lift approximately 20 lbs. without assistance.

WORKING HOURS:  7:00am – 3:30pm+, additional hours as necessary to meet production demands.

This job description is not a contract, express or implied, guaranteeing employment for any specific duration.

**We are not able to sponsor visas for this role at this time**

   DISCLAIMER:  The above information is intended to describe the general nature of this

     position and is not to be considered a complete statement of all duties, responsibilities,

     and requirements.

Qualifications