Hybrid Solutions Specialist Solutions Specialist with verification

Are you an AI & Analytics expert with experience in contact centers?

Join evaluagent in 2025

We're a growing UK-based tech company transforming customer experiences for major brands like Samsung, Ubisoft, First Central, and Vitality Health. With $20M in Series A funding in 2023, we're scaling quickly with our AI-powered SaaS platform.

Why This Role?

We’re looking for a remote Solutions Specialist with a background in AI and analytics, especially if you've worked in contact centre environments. In this role, you'll be key to helping our customers get the most out of evaluagent’s platform, enabling them to transform customer service and achieve their goals.

What You’ll Do

• Apply your AI and analytics skills to create meaningful, data-driven changes in contact centres.
• Solve real-world customer service challenges, using speech and text analytics to improve quality assurance (QA) and customer experience (CX).

If you're passionate about turning complex data into actionable insights to improve customer interactions, we’d love to see the impact you’ll bring.

This role is a good fit if

You’ve worked as a Business Analyst/Specialist and have experience in contact centre analytics.

Salary - In the region of £45k, based on your experience

Location - Home based in the UK

Type - Full-time, 40 hours, Permanent

Reports to - Head of Customer Experience

You need to be eligible to work in the UK without employer sponsorship.

What We’re Looking For

• You’ve got at least 3 years in a CX analytics role, within SaaS or B2B, with strong experience in both speech and text analytics.
• Relevant experience gained within a contact centre environment.
• Demonstrated experience in leading customer onboarding, training, and implementation, ideally in a SaaS or technology environment, with a focus on promoting user adoption and product utilisation.
• Technical Know-How: You’re skilled in designing queries, creating data visualisations, and building AI-driven topics. Contact centre data is a plus.
• AI & Machine Learning Awareness: You have a good understanding of natural language processing (NLP), topic modelling, and predictive analysis within QA and CX.
• Customer Service Insight: You’re familiar with QA and CX and are comfortable using data to enhance quality assurance outcomes.
• Communication Skills: You’re an effective communicator, able to translate complex analytics into simple, actionable advice for non-technical users

Perks of the job:

Home based, flexible working in the UK

Private Health Insurance with Vitality

25 days holiday plus bank holidays - Plus your Birthday off

Working Abroad Policy

Supported Learning and Development

Volunteer Day

Enhanced Family Leave

Plus all the rest: Income Protection, Group Life Insurance, a home working allowance, Royal London salary sacrifice pension, two company meet-ups per year, and extra team meet-ups in the UK.

Application Closing Date

This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.

Ready to thrive in this exciting and flexible work culture? Join us at evaluagent and Make Every Day Remarkable by applying NOW! 🚀