Hybrid Operations and Support Assistant Operations and Support Assistant

About StoraStora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self-storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 3 years, we’ve helped over 250 operators process tens-of-millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.Why this role mattersAs an Operations and Support Assistant, you’ll be crucial in keeping our operations organised and efficient, while also providing direct support to our customers. Your work will help our team stay focused on innovation and ensure our customers enjoy a seamless experience with Stora. You’ll develop an in-depth knowledge of our product to provide high-quality support.Key Responsibilities

• Data management: Maintain and update customer records in our internal systems.
• Billing support: Process invoices, manage accounts receivable, and track customer payments.
• Team coordination: Arrange logistics for team meetings, off-sites, and travel accommodations.
• General administrative support: Assist with scheduling, managing correspondence, and tackling ad hoc projects.
• Internal documentation: Create and maintain clear, organised documentation for internal processes.
• Customer phone support: Handle inbound calls, assisting customers with enquiries, guiding them through our platform, and resolving issues to ensure satisfaction.

What You’ll Bring

• Organisational proficiency: Ability to handle multiple priorities in a fast-paced, dynamic environment.
• Tech savvy: Comfortable with CRM tools (like HubSpot), billing software, and a general ability to pick up new systems quickly.
• Attention to detail: Accuracy and precision, especially in data management and billing.
• Communication: Clear, effective written and verbal skills for coordinating with internal teams and providing customer support over the phone.
• Customer-oriented mindset: A helpful, patient approach to handling customer enquiries and resolving issues.

Preferred ExperiencePrevious experience in an administrative, operations, or customer support role, ideally within a SaaS or tech company, is beneficial but not essential. We’re open to training someone who’s organised, proactive, and eager to grow. Proficiency in French, German, or Spanish is advantageous for supporting our international clients.Why Join Stora?Stora offers a collaborative environment where you’ll have room to grow and excel. We value honesty, humility, and responsibility, and encourage everyone to contribute ideas and take ownership of their role. As we scale, this position offers excellent career growth potential, with opportunities to expand your responsibilities and gain new skills within a supportive team.What We Offer

• A salary of £25,000-£32,500.
• Share options.
• Bi-annual company meet-ups.
• Private health insurance for you and your direct family members.
• Work from our Belfast city centre office with remote work when required.
• Apple hardware.
• 35 days holiday.

If you’re ready to make an impact in a fast-growing SaaS company and enjoy both operational and customer support responsibilities, we’d love to hear from you. Please submit your application by 27th November 2024.Compensation Range: £25K - £32.5K