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Hybrid Customer Success Manager Customer Success Manager

Pragmatike  ·  nan, · Hybrid

SAP

CRM

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About the job

Job Description:

  • Location: Fully remote, EU timezone (CET +/- 2hours)
  • Start date: ASAP
  • Languages: Fluent English is mandatory
  • Our client: SaaS specialized in outbound sales automation
Responsibilities:
  • Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty.
  • Champion the customer's voice and ensure feedback is communicated and acted upon.
  • Implement and optimize AI-driven tools to streamline support tasks for faster and more effective resolutions.
  • Oversee a cohesive and integrated customer support strategy across various platforms.
  • Update knowledge base and FAQ to ensure accurate and comprehensive self-help resources.
  • Collaborate cross-functionally to inform product development and decisions from a customer-centric perspective.
Skills and Competencies:
  • Exceptional direct communication skills to engage with customers empathetically and effectively.
  • Advanced technical proficiency with customer support platforms, feedback management tools, and agile collaboration tools.
Qualifications:
  • Relevant diploma or associate degree, Bachelors degree advantageous.
  • Minimum 5 years of customer support experience, with leadership experience preferred.
  • Proficiency in using CRM and digital feedback platforms.
  • Solid understanding of agile methodologies and experience with collaboration tools.
  • Fluency in English (written and spoken)
  • Experience with sales automation tools is a plus or any previous role as an SDR/AE.

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