Hybrid Account Success Associate Account Success Associate

Job Description

JOB SUMMARY:

As an Account Success Associate, you will work with our Client Success team to provide support to both internal teammate and external client partners. This is a partial customer facing role requiring outstanding relationship management and organizational skills. You will work with cross functional teams to ensure successful account support.

The ideal candidate will have entry level client success, account management and some project management experience with the ability to come up to speed quickly. Primary objectives will be building and managing successful relationships with both internal and external stakeholders, appropriately identifying their needs to aid them in reaching success using our Population Health Management product.

Job Responsibilities

• Prepare and present Customer data for quarterly and ad hoc reporting
• Assist Lightbeam Client Success Executives to facilitate quick & timely Partner follow-ups to provide amazing customer support.
• Project manage internal & external initiatives. Ensuring stakeholders meet deadlines and provide project accountability.
• Assist in On-Boarding & Implementation of new customers on to the Lightbeam Platform
• Schedule and assist in client facing trainings as needed.
• Help build and strengthen Partner relationships by identifying, addressing, and resolving any Partner issues that may arise.
• Assist with project logistics including agenda, meeting arrangements, and meeting minutes
• Monitor and assist with maintenance of project related documentation
• Serve as internal Subject Matter Expert for the Population Health software.
• Effectively learn new functionality or enhancements to the Population Health software solution suite
• Work cross functionally within the company to communicate additional customer needs – including support requests, product enhancements and research for development tickets
• Coordinate tasks and resources to ensure Customer continues to experience success post implementation
• Manage changes in Customer setup, submit Change Orders and Supplemental Orders as needed
• Track any/all open issues, working internally with Support and with Customers to address, resolve and escalate as needed
• Ad hoc internal duties, focused on building efficiencies around Client-facing service
• This role is responsible for helping achieve our yearly net recurring revenue goal and will be accountable for hitting quarterly objectives based on client-partner and company goals.