Hybrid Part-Time Collections Specialist Part-Time Collections Specialist with verification

The Role:

As an essential member of our Collections team, you’ll play a pivotal role in assisting customers facing financial difficulties in managing their billing obligations effectively. This position requires a compassionate approach, exceptional problem-solving skills, and a dedication to providing outstanding customer service.

You’ll work 20 hours per week remotely, 4pm-8pm Monday to Friday, with comprehensive on-the-job training from a dedicated team. This is an ideal opportunity for someone looking for a flexible role that builds key skills in a supportive, collaborative environment.

Key Responsibilities:

• Handle customer inquiries via phone, email, and live chat, focusing on first-contact resolution using Intercom.
• Process payments and manage customer transactions using Stripe.
• Build positive relationships by engaging with customers empathetically to establish supportive payment arrangements.
• Prioritise tasks effectively and multitask efficiently in a fast-paced environment.
• Bring a positive, solutions-focused approach to each customer interaction, ensuring satisfaction.
• Collaborate openly with team members, contributing to a supportive and cooperative team culture.
• Monitor trends to identify customers needing extra support and proactively share relevant resources.
• Balance customer care with business goals to meet financial targets while supporting customer well-being.

Who You Are

You bring experience in a customer service or collections role, and you enjoy being the face of your business. Your passion for customer service drives everything you do, and you’re experienced with challenging conversations, always aiming to find effective solutions.

You thrive in a collaborative environment and are ready for the dynamic, fast-paced setting we offer. With a keen eye for detail and excellent organisation, you’ll value the autonomy to approach your tasks as you see fit.

What We Offer:

• A salary of £27,350 (pro-rata)
• Enjoy 25 days of holiday (pro-rated based on working 20 hours per week) plus an extra day off for your birthday!
• Celebrate our collective success with quarterly social events that foster team unity
• Access the Vitality Health package to prioritise your well-being
• Enhanced Maternity, Adoption, and Paternity Pay - we understand the importance of family, and we're committed to supporting you
• Enhanced sick pay with two weeks paid leave
• Opportunity to develop and evolve
• Cycle to Work Scheme - enjoy the perks of a healthier commute and save on your journey
• A stocked kitchen with breakfast cereals and pastries, a stash of snacks and the essentials for making a quick and easy sandwich
• Breakout block for 3 hours per month for learning a new skill, catching up on life admin or taking some 'me' time
• Dog-friendly office.
• A great culture.

Working arrangements:

• Days/hours: 4pm-8pm, Monday-Friday
• Fully remote working

About Us:

We are an energetic, fun, and hard-working team led by our CEO Elliott who champions collaboration, innovation and high performance. With exciting growth on the horizon, we invite you to be an integral part of our journey.

Our Values:

• Embrace resilience: fuel your journey with unstoppable perseverance.
• Strive for excellence: Elevate your performance and exceed expectations.
• Challenge the status quo: Embrace your role as a disruptor and pioneer innovation.
• Embrace collective success: Honour the power of collaboration, where every contribution propels us forward as one unstoppable force.
• Prioritise customer delight: Strive tirelessly to anticipate, understand, and fulfil the needs of those we serve.
• Own your impact: Hold ourselves accountable for our actions, decisions, and outcomes.
• Nourish your thirst for learning: Explore, experiment, reflect. Grow personally and together.

Check us out on:

• Our website
• Instagram
• TikTok
• Glassdoor

If you're ready to embark on a career that combines professional growth with a vibrant work culture, hit that apply button and join us on this exciting adventure!

If you require reasonable adjustments for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.