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Hybrid Virtual Assistant + Social Media - 9361 Virtual Assistant + Social Media - 9361 with verification

Somewhere  ·  nan, · Hybrid

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About the job

Position: Virtual Assistant + Social MediaType of contract: Independent contractorWorking Hours: Monday to Friday 40 hours a week, 8 hours shifts US business hoursSalary Range: $1.500 USD monthlyAbout The CompanyOur client provides one on one individualized care for a wide range of injuries, with a focus on sports and orthopedic conditions. Each program consists of a mixture between therapeutic exercises based on the patient's deficits, as well as skilled manual therapy.About The RoleWe are looking for a VA + Social media who is going to be in charge of direct customer service interaction with patients through different channels, scheduling/rescheduling consultation appointments using the company’s CRM platform.Duties And Responsibilities

  • Respond to emails and phone calls from patients.
  • Organize and schedule in-office procedure appointments including canceling and rescheduling appointments as required.
  • Updating medical records and charts with appointment information, additional information and interactions with the patient
  • Create presentations, post through social media, as assigned
  • Provide customer service as first point of contact
Requirements
  • 2-3 years of experience as a Virtual assistant or relevant roles.
  • HubSpot experience (or transferable CRM skills)
  • Strong organizational and communication skills
  • Strong focus and dedicated to customer/patient experience including patience and kindness when handling all patients, including those more ‘difficult’ interactions with patients.
  • Fluent in English both written and oral.
  • Excel proficiency for data management.
  • Prior work experience in the healthcare industry is a plus.
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