About the job
At Eppo, we are building the future of experimentation, so that every company can have an entrepreneurial, customer oriented culture. We believe that AB experiments uniquely put customers at the center of product decisions instead of political processes. Our next-gen platform allows companies to 10x their volume of AB experiments by embracing the full technical rigor of engineering and statistics while focusing intensely on the evangelism of results and accessibility to business users. We are built for the modern cloud infrastructure, with easy integrations and an emphasis on privacy and security. Our team is made up of veteran product builders from Airbnb, Slack, and Snowflake, and our product is powering experimentation at some of top companies around the world. We’ve raised over $19M in Seed and Series A funding backed by top-tier venture firms like Menlo VC and Amplify Partners. To learn more about our company culture, what to expect during the interview process, and what drives us here at Eppo, check out How We Work! You can also watch a demo of Eppo on our homepage and read more on our blog! Note: There have been recent reports of fraudulent emails from people impersonating the Eppo talent team. All legitimate correspondence from Eppo will come only from geteppo.com. Anything else should be reported to LinkedIn as a scam. For more information on these fake job scams, you can see this resource from the FTC: https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-and-other-job-platforms About the Role Our Customer Success Engineering team is growing! We’re hiring our first EMEA-based Customer Success Engineer (second overall!) to partner closely with our Engineering, Product, and Customer Success teams to support customers in their experimentation journey. Reporting to Engineering, this will be a highly technical, cross-functional, visible role in which you will work with technical and Go-to-Market stakeholders to surface customer insights with the goal of driving customer success and improving product experience. You will be responsible for handling complex technical issues and customer escalations, delivering value to customers by representing their voice in prioritization meetings and driving their adoption of the Eppo product. If you are a customer champion, passionate about solving problems, and eager to lead strategic initiatives to enhance the customer experience, you’ll bring tremendous value to our team, customers, and the Eppo product. What you’ll do as a Customer Success Engineer: Skills What you’ll bring to the team: At Eppo, we are committed to creating an equitable and inclusive workplace, offering competitive compensation, and fostering a culture that encourages entrepreneurship and growth. Benefits & Perks
