About the job
- Immediate start| 3 month contract role (potential to go perm)
The organisation is a respected not-for-profit entity with over 2000 employees, dedicated to providing mental health and wellbeing services. With a strong focus on community, they are committed to creating an environment where technology and digital solutions enhance and support their service delivery.
Job Description
- Provide first-level technical support to employees.
- Efficiently troubleshoot and resolve reported issues.
- Document all service desk interactions.
- Assist in the management of end user accounts and access rights.
- Contribute to the development of service desk processes and procedures.
- Escalate unresolved queries to the next level of support.
- A solid understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
- Must have prior experience in a service desk/desktop support operations role.
- Good communication skills.
- Strong problem-solving skills.
- Ability to work well in a team and communicate effectively.
- Opportunity to work in a meaningful sector, contributing to a worthwhile cause.
- Temporary role with potential to go permanent.
- Participation in a supportive and friendly team environment.
Quote job ref: JN-102024-6551849
