About the job
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job summary:
We are looking for a dedicated agent to join our team to assist with password resets. Agents are responsible for providing excellent customer service. Must be able to work in a fast paced environment and is dependable and punctual.
Required Skills -
Helpdesk
Customer Service
Ticket Documentation
strong Communication
Self Sufficient
Job Duties - Agent is responsible for assisting users with password resets and documentation of interaction in ticketing system.
Job Requirements -
Agent must be able to take calls from users, identify what the user is trying to log in to, verify the user is the owner of the account using security questions, reset the user's password, and document the interaction into the ticketing system.
Desired Skills & Experience -
Ability to communicate clearly and effectively to customers and coworkers with a wide range of technological skill levels.
Ability to work well with a team.
Computer and web browser troubleshooting experience.
Ticketing experience
Reliable
Punctuality
location: Plano, Texas
job type: Contract
salary: $15 - 16 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Desired Skills & Experience -
Ability to communicate clearly and effectively to customers and coworkers with a wide range of technological skill levels.
Ability to work well with a team.
Computer and web browser troubleshooting experience.
Ticketing experience
Reliable
Punctuality
qualifications:
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Help Desk Agent
