Remote Sr. Engineer :: Amazon Connect - Remote
Jobs via Dice · nan, Estados Unidos de América · Remote
About the job
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Caspex Corporation, is seeking the following. Apply via Dice today!
Position Description
Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a friction-less experience to our customers and maintain the highest standards of security and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
Qualifications
Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Sr. Engineer :: Amazon Connect - Remote
Position Description
Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a friction-less experience to our customers and maintain the highest standards of security and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
Qualifications
- Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
- Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
- Expert experience using multiple programming languages including Node.js, Python, C#
- Experience implementing infrastructure as code using Terraform
- Experience integrating with internal and external applications
- Expert in one or more areas of software, data, systems design, development, deployment and operation
- Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions
- Expert in data ingestion and transformation
- Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
- Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
- Communicate effectively with a diverse team and fosters a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors.
- Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
- Experience working in an Agile environment (Scrum, Kanban, SAFe)
- AWS Certifications at the Associate, Professional, or Specialty level
- 6+ years of experience in Contact Center technologies and Cloud Architecture
- 6+ years of professional software development experience
- 3+ years experience with architecture and design
- 3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
- 3+ years of experience using Terraform as Infrastructure as Code
- 4+ years of experience in open source frameworks
- 1+ years of people management experience
Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Sr. Engineer :: Amazon Connect - Remote
