About the job
А global digital transformation company with a team of more than 4,900 global players in 26 countries – in Europe, America and Asia, working together to put organizations at the forefront of innovation by bringing together talent, knowledge and technology.
Our approach is based on conscious technology, through which we create positive environments and meaningful opportunities, always in our own way, making the complex simple.
VASS BeNeLux, in partnership with the European Commission, is currently seeking an Expert Skype for Business/Anywhere 365 Expert + M365 Expert (L3 support) to work from the European Commission.
The role:
- Day to day management of the Skype For Business infrastructure and Microsoft 365 environment.
- Support Anywhere365 infrastructure(knowledge of the solution or any other call center solution is mandatory)
- Act as the primary Subject Matter Expert and lead technical point of responsibility for Messaging (Skype for Business)and call center solution (Anywhere 365)
- Lead the troubleshooting of all related service issues and make recommendations regarding their resolution.
- Maintain Service quality levels, overseeing diverse and complex customer service events that require drive and focus to resolve.
- Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.
- Maintain system documentation. support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
- Develop your capability as the Subject Matter Expert to configure and maintain the On Prem
- Skype for Business service from a service administration perspective including configuration, tuning and scheduled maintenance.
- Anywhere 365 service from a service administration perspective including configuration, tuning and scheduled maintenance.
- Support servers in a 24x7 environment
- Carry out a program of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
- Effectively manage own deliverables: Tickets, Small Works Projects and Technical implementation and upgrade projects.
- Considerable experience of the design, implementation, administration and maintenance of Skype for Business and Microsoft 365.
- Resolve and report on complex problems
You have:
- Experience of providing high demand/mission critical systems on a 24x7 basis.
- Knowledge of Service Management disciplines engagement, design, delivery and maintenance lifecycles in a high technology or IT services domain.
- 5+ years experience with Microsoft Skype for Business
- Proven Microsoft Lync 2010/2013 and/or Skype for Business 2015/2019 experience
- Experience with telephony gateways (Sonus, AudioCodes…)
- Experience with VoIP
- Experience with telephony
- Experience with M365 environment (Teams including telephony and the other application)
- General understanding of networking (load balancing, firewall…)
- Advanced Scripting/Powershell experience
- Ability to troubleshoot in complex environments and quickly identify root cause
- Good spoken and written knowledge of English (min. B2).
- Comfortable in international and multicultural working environment.
- Knowledge in Anywhere 365 products
- Knowledge in SharePoint product
- Knowledge in Microsoft SQL/PLSQL
Desired qualifications:
- Knowledge of/or experience in ITIL environment.
- Microsoft certifications, including MSCE, etc.
- Experience with Anywhere 365/any other call center solution
- Previous experience with SQL
- Knowledge of video bridging solutions (Cisco Meeting Server, WebEx etc.)
- Experience with Active Directory design and implementation
- Experience with Microsoft Exchange
- Experience with Intune
- Experience with Anywhere 365/any other call center solution
- Knowledge of other EU languages (for example French)
- College degree or 5+ years' experience in complex IT environments
- Knowledge in Anywhere Rest API
- Telecom protocols and tracing capabilities
- Reporting capabilities (availability, capacity,…)
- Knowledge in Microsoft SSRS/PowerBI
- SCOM Monitoring solution
If you want to join a dynamic company where technological challenges will be found in your day to day we are waiting for you in the great VASS team.
And we encourage you to be the best version of yourself: Transformative, Creative, Honest, Vibrant!
At VASS we take action every day to achieve a favourable environment that facilitates and promotes equal opportunities, non-discrimination, diversity and inclusion of all people. We select our talent based on business needs, skills and merits. 🌟
