About the job
About Our Client
Our cliet is a remote-first company with employees across Europe, APAC and the Americas simplifies the lives of developers creating world-changing applications. The company raised Series C funding in March 2022 for $105M at a $2.1B valuation and continues to see exponential revenue growth. Join the team for an exciting journey!
About The Role
The Account Executive is responsible for developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. This role involves liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs.
Success in an Account Executive role is measured not just by sales figures but by the depth of relationships built, the strategic value delivered to clients, and the positive impact on the company’s long-term growth. Regular reviews against these expectations can help identify areas for improvement and adjust strategies as necessary.
Responsibilities
- **Account Management:** Manage and develop client accounts in person to initiate and maintain favorable relationships with clients.
- **Business Development:** Identify new business opportunities among existing customers and assigned accounts.
- **Strategic Planning:** Develop a thorough understanding of clients' needs and requirements and prepare customized solutions.
- **Sales Targets:** Achieve and exceed financial targets, including revenue and profitability goals.
- **Communication:** Serve as the lead point of contact for all customer account management matters. Ensure timely and successful delivery of solutions according to customer needs and objectives.
- **Collaboration:** Collaborate with cross-functional teams (including marketing, product development, and customer service) to ensure a cohesive and comprehensive approach to market.
- **Reporting:** Prepare reports on account status and activities, including account plans and sales forecasts within the company's systems.
- **Market Insights:** Stay up-to-date with new product launches and ensure sales team members are informed.
- **Feedback Loop:** Relay client feedback regarding product service to the appropriate internal teams for quality service improvement.
Qualifications
- 4-5 years of experience selling to large, complex Fortune 500 businesses, demonstrating a successful track record of meeting or exceeding targets, preferably in a similar industry or role.
- Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Experience delivering client-focused solutions to customer needs.
- Proven ability to manage multiple account management projects simultaneously while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- Above and beyond: Trained in Command of the Message and MEDDPICC.
- Face-to-face experience and in-person communication skills.
What to expect in the first 30 days
- **Understanding the Company and Product:** Gain a deep understanding of the company's products or services, value proposition, and competitive landscape. This includes completing all necessary onboarding training and familiarizing oneself with the company culture and processes.
- **Relationship Building:** Begin to establish relationships with key internal stakeholders, including sales, marketing, product, and customer support teams. Understanding their roles and contributions to the success of strategic accounts is crucial.
- **Client Familiarization:** Start to get acquainted with the portfolio of strategic accounts, including reviewing account histories, previous interactions, and current contracts or agreements. Initial meetings with some key clients may also take place to introduce yourself as their new point of contact.
What to expect in the first 90 days
- **Strategic Planning:** Develop detailed strategic plans for each key account, identifying opportunities for growth, potential challenges, and strategic objectives, in collaboration with clients and internal teams.
- **Performance Metrics:** Establish clear KPIs for success within accounts, aligned with both client expectations and company goals. Begin tracking these metrics closely.
- **Sales and Negotiations:** Start actively pursuing new business opportunities within strategic accounts, which may involve negotiating terms for contracts or renewals. Efforts to cross-sell or up-sell should also be underway.
- **Feedback Loop:** Implement a process for regularly gathering and acting on client feedback to improve service delivery and client satisfaction.
What to expect in the first year
- **Achieving Sales Targets:** By the one-year mark, you should have met or exceeded the initial sales targets set for your strategic accounts. This includes successfully closing new deals and expanding business within existing accounts.
- **Strategic Account Growth:** Demonstrated growth in strategic accounts through increased engagement, higher revenue, and enhanced partnership levels. Your strategic planning and execution should yield tangible benefits for both clients and the company.
- **Relationship Depth:** At this point, you should have established deep, trust-based relationships with key stakeholders within each strategic account, being seen as a strategic advisor rather than just a sales contact.
- **Process Improvements:** Identification and implementation of process improvements based on lessons learned over the year to increase efficiency, customer satisfaction, and sales effectiveness.
- **Professional Development:** Continued professional growth, possibly including leadership development, advanced sales strategies, and industry knowledge enhancement to better serve strategic accounts and contribute to the company's objectives.
Perks (for Full-Time Employees)
- Freedom & flexibility; fit your work around your life
- Home office setup; comfort while you work
- 16 weeks of paid parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to enjoy your life
- Quarterly, company-wide hackathons
- Training stipend for conferences, courses, and classes
- Equity; as a growing start-up, employees are invited to share in the success
- Company Swag
- Medical benefits, retirement, and holidays vary by country
Compensation
$300K • OTE • Offers Equity
