About the job
Key Responsibilities:
- Build and maintain decision trees that guide sales agents through customer interactions, ensuring logical and effective progression through sales conversations.
- Write clear, engaging, and persuasive content for decision points, ensuring that customer questions and objections are handled smoothly.
- Use data analytics to identify patterns and optimize decision tree flows to improve conversion rates and reduce call time.
- Work closely with sales leaders, agents, and product teams to ensure the decision trees align with sales objectives, product offerings, and customer pain points.
- Design decision trees that provide an intuitive, seamless experience for sales agents, reducing complexity and enhancing efficiency.
- Regularly review and update decision tree flows based on feedback, analytics, and changing business objectives.
- Provide training and support to ensure sales agents are comfortable and proficient in using decision trees during calls.
- Conduct ongoing testing of different decision tree structures and messaging to find the most effective strategies for driving conversions.
- Experience analyzing sales data and customer interactions to drive decision-making and optimize conversation flows.
- Ability to write clear, concise, and persuasive scripts that support sales agents in engaging with customers.
- Proficiency in tools such as Lucidchart, Insycle, Yonyx and Zingtree or other similar platforms used for building decision trees.
- Understanding of the sales process and customer pain points, particularly in an outbound sales environment.
- Ability to translate complex customer journeys into simple, actionable steps that help sales agents achieve their goals.
- Familiarity with user experience design and the ability to create intuitive, easy-to-use decision tools.
- Ability to work cross-functionally with sales teams, product development, and other departments to ensure cohesive and effective decision tree implementation.
- Meticulous approach to content creation, ensuring every decision point is clear, concise, and in line with sales objectives.
- Experience working in a sales-focused environment, particularly with outbound phone sales teams.
- Familiarity with customer relationship management (CRM) software and how decision trees can integrate with CRM workflows.
- Experience conducting A/B testing or performance analysis to optimize content and sales strategies.
- Competitive salary and benefits package.
- A collaborative work environment with opportunities for growth and advancement.
- The opportunity to shape the future of our sales operations and have a direct impact on business success.