Hybrid Customer Support Representative Customer Support Representative with verification
EcoOnline Global · nan, · Hybrid
About the job
About Us.
Technology that transforms the way organisations protect people and the planet for future generations.
Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.
By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety compliance and sustainability.
If you’re interested in positively impacting the lives of others and being a part of a rapidly growing global organization, we hope you’ll consider joining us!
🚀 We are a fast-growing SaaS business working with some of the world’s leading organizations, helping them to improve people’s lives and the environment. Our well-respected internal experts provide a range of software solutions across three key verticals: ESG (Environmental, Social & Governance) , EHS (Environmental Health and Safety) and Chemical Safety.
🌏Our people and culture are what sets us apart. We put our people first, empower to drive accountability, build trusted relationships, execute with pride, and champion protection. We celebrate rich diversity which fuels innovation and transformation.
#MakingADifference #Sustainability #ESG #EHS
About The Role
In this role, you will be at the forefront of our commitment to excellence, serving as the primary liaison between our valued clients and our cutting-edge EHS & ESG products. Your role will involve not just logging and addressing client issues, but also ensuring their satisfaction through unparalleled support services.
Responsibilities
EcoOnline has a flexible workplace policy that allows you to work remotely or in the office. We want you to be able to do your best work no matter where you are. We emphasize providing many ways to support our team to do their best work, and we believe that if you look after your people, they look after everything else!
Our Values
Personal Health & well-being:
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria but have the aptitude and capability. Our priority is to ensure we set people up for success.
Diversity, Equity & Inclusion.
EcoOnline is proudly an equal opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
Celebrating differences is part of our DNA as is diversity drives innovation.
EcoOnline is a leading provider of Environmental, Health, Safety and Quality (EHSQ) software solutions. By providing organisations of all sizes with user-friendly EHSQ software that create engagement and operational excellence, EcoOnline makes significant impact in making workplaces safe, sustainable, and productive.
We are rapidly growing, and today we are more than 800 talented colleagues in our offices in Norway, Sweden, Finland, Denmark, Ireland, United Kingdom, Germany , US, Canada and New Zealand.
Our vision is to be the preferred provider of HSEQ tools & services and deliver sustainable results for our customers around the globe.
Technology that transforms the way organisations protect people and the planet for future generations.
Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.
By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety compliance and sustainability.
If you’re interested in positively impacting the lives of others and being a part of a rapidly growing global organization, we hope you’ll consider joining us!
🚀 We are a fast-growing SaaS business working with some of the world’s leading organizations, helping them to improve people’s lives and the environment. Our well-respected internal experts provide a range of software solutions across three key verticals: ESG (Environmental, Social & Governance) , EHS (Environmental Health and Safety) and Chemical Safety.
🌏Our people and culture are what sets us apart. We put our people first, empower to drive accountability, build trusted relationships, execute with pride, and champion protection. We celebrate rich diversity which fuels innovation and transformation.
#MakingADifference #Sustainability #ESG #EHS
About The Role
In this role, you will be at the forefront of our commitment to excellence, serving as the primary liaison between our valued clients and our cutting-edge EHS & ESG products. Your role will involve not just logging and addressing client issues, but also ensuring their satisfaction through unparalleled support services.
Responsibilities
- Providing prompt and courteous assistance to customers via various communication channels such as our support system, email, phone and teams chat
- Triaging incoming support tickets and enquiries, accurately assessing their urgency and severity
- Troubleshooting technical issues and providing solutions or escalating to Tier 2 support as needed
- Documenting customer interactions and resolutions in the support system for future reference
- Following up with customers to ensure their issues have been resolved satisfactorily and providing any necessary additional assistance
- Continuously updating your knowledge base and staying informed about product updates and changes to better assist customers
- Strong communication and customer service skills
- 2 years + experience
- Experience working in a support environment and knowledge of software systems
- Ability to quickly learn new applications and technologies
- Ability to follow internal procedures
- Web technologies
EcoOnline has a flexible workplace policy that allows you to work remotely or in the office. We want you to be able to do your best work no matter where you are. We emphasize providing many ways to support our team to do their best work, and we believe that if you look after your people, they look after everything else!
Our Values
Personal Health & well-being:
- 25 days holiday (1 day extra per year of service up to total of 30 days)
- Flexi time system (at managers discretion)
- Pension (4% ER contribution / 5% EE contribution)
- Group Income Protection (70% of base salary, until state pension age)
- Group Life Cover (3 x basic salary)
- Private Health Care (BUPA)
- Work Phone and Broadband (depending on role)
- Parental Leave / Adoption Leave/Time off for Antenatal Care
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria but have the aptitude and capability. Our priority is to ensure we set people up for success.
Diversity, Equity & Inclusion.
EcoOnline is proudly an equal opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
Celebrating differences is part of our DNA as is diversity drives innovation.
EcoOnline is a leading provider of Environmental, Health, Safety and Quality (EHSQ) software solutions. By providing organisations of all sizes with user-friendly EHSQ software that create engagement and operational excellence, EcoOnline makes significant impact in making workplaces safe, sustainable, and productive.
We are rapidly growing, and today we are more than 800 talented colleagues in our offices in Norway, Sweden, Finland, Denmark, Ireland, United Kingdom, Germany , US, Canada and New Zealand.
Our vision is to be the preferred provider of HSEQ tools & services and deliver sustainable results for our customers around the globe.
