About the job
Key Responsibilities
- Handle Initial Contacts: Serve as the first point of contact for incoming calls or messages, welcoming clients.
- Collect Information: Gather detailed data about clients needs, issues, or inquiries.
- Data Entry: Accurately input collected information into the call centers database or management system.
- Sales Pitch: Present and promote products or services to prospective customers, tailoring pitches based on their gathered information.
- Assess Needs: Evaluate the urgency and importance of client requests to determine next steps.
- Schedule Appointments: Arrange follow-ups or appointments with relevant departments or specialists.
- Provide Information: Offer basic details about products, services, or processes and address general questions.
- Ensure Customer Satisfaction: Create a positive first impression through professionalism, courtesy, and empathy.
- Document Interactions: Record details of client interactions and prepare reports or summaries for internal use.