Hybrid Build Team Specialist Build Team Specialist with verification

About this Role

As an independent Build Team contractor, you will support the company’s VoIP phone systems. Leveraging technical expertise and problem-solving skills, you will ensure seamless integration with our practice management software, optimizing workflow efficiency for veterinary practices in North America.

This 100% remote contract position, based in Mexico, Honduras, or El Salvador, supports customers Monday through Friday.

Contractors must provide their equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and professional workstations.

Tasks

• Deliver the highest levels of customer satisfaction via phone, email, and Zoom video calls
• Build phone systems (set up call routing, call forwarding, provision devices, and integrate phones to practice management software systems)
• Host virtual training sessions with vet practices on phone systems and practice management software integrations
• Troubleshoot and resolve hardware issues, including patiently guiding customers through phone reboots and factory resets
• Resolve or escalate customer requests/issues promptly
• Review, analyze, and evaluate trends on common system issues and communicate these to the company

Requirements

• Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
• Experience delivery of exceptional customer service
• Strong ability to multitask, prioritize tasks, and effectively manage time
• Skilled in handling multiple projects simultaneously
• Proficient in conflict resolution, with the ability to sympathize and empathize with customers
• Experience in troubleshooting intricate technical issues related to phone system