About the job
About Our Client
A leading Banking-as-a-Service (BaaS) provider in the country, this organization offers access to checking and savings accounts, personal loans, credit cards, and financial wellness services. Devoted to technology, innovation, and consumer-friendly products, the organization aims to financially empower millions of Americans by providing a more affordable and transparent banking experience.
About The Role
An experienced professional is being sought to lead the Regulation E department, focusing on reducing fraudulent claims while ensuring compliance with federal regulations. The Disputes Manager will be responsible for leading, inspiring, coaching, and developing a high-performing Disputes Team in Fraud Prevention & Investigations under the direction of the Senior Vice President of Fraud Prevention & Investigations.
Primary & Essential Responsibilities
- Oversee all aspects of Regulation E compliance and dispute resolution.
- Develop and implement strategies to detect and prevent fraudulent claims.
- Manage a team of analysts and investigators.
- Stay current with regulatory changes and industry best practices.
- Collaborate with other departments to enhance fraud prevention measures.
- Analyze data to identify trends and potential areas of risk.
- Coach, mentor, and develop staff, overseeing the recruitment, onboarding, and retention of high-performing colleagues.
- Empower employees to take responsibility for their jobs and goals through goal setting, feedback, and performance development planning.
- Report on department performance and fraud reduction metrics.
Required Skills & Experience
- Bachelor’s degree in Finance, Business, or a related field.
- 5+ years of experience in banking compliance, with a focus on Regulation E.
- Strong knowledge of electronic funds transfer regulations and fraud prevention techniques.
- Excellent analytical and problem-solving skills.
- Proven leadership experience with effective team management capabilities.
- Proficiency in data analysis and reporting tools.
*Preferred Qualifications
- Advanced degree or relevant certifications (e.g., CAMS, CFE).
- Experience with machine learning or AI-driven fraud detection systems.
