Homeoffice Senior Provisioning Specialist
Bonterra · United States Of America, Estados Unidos de América · Remote
About the job
Role Overview: As a Senior Provisioning Specialist, you will play a crucial role in the support organization, ensuring that our customers receive their software efficiently and accurately. This position involves managing software orders and provisioning software to customers through our Salesforce platform.
Key Responsibilities:
- Receive and process software orders from Salesforce and other internal systems.
- Provide guidance and best practices to other non-senior members of the team.
- Provision software directly to customers or coordinate with the services organization for deployment.
- Ensure timely and accurate delivery of software to meet customer needs.
- Maintain detailed records of provisioning activities.
- Collaborate with internal teams to resolve any provisioning issues.
- Establish and improve new processes as opportunities present themselves.
- Provide exceptional customer support and address inquiries related to software provisioning.
- Basic understanding of software provisioning processes.
- Familiarity with Salesforce or similar CRM systems.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to work effectively in a fast-paced environment.
Our comprehensive and competitive benefits include:
- Generous Flexible Time Off (FTO) Policy
- Up to 15 paid company holidays including some commemorating social justice events and self-care
- Paid volunteer time
- Resources for savings and investments
- Paid parental leave
- Paid sick leave
- Health, vision, dental, and life insurance with additional access to health and wellness programs.
- Opportunities to learn, develop, network, and connect
We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.