Remote User Experience Researcher

? Our mission: Innovation to patient, faster.

Platomics is looking for a Senior UX Researcher who can champion user needs and bring a human-centered approach to designing regulatory products that help get innovations to patients, faster.

About Platomics

As regulations of the medical sector become increasingly strict in the European Union, health institutions, such as hospitals and laboratories struggle to maintain compliance due to a lack of knowledge and resources. This bears the risk of pushing small laboratories out of business and reducing the overall offering in diagnostics, ultimately resulting in a reduced health care quality for patients.

The Role

As the first full-time UX Researcher (“team of one”) at Platomics you will contribute in three core areas:

Help Manage Research Across the Organization

• Work closely with design and product to develop research goals, learning plan and research roadmaps
• Help the team prioritize research based on clear principles (e.g. biggest unknowns, highest business impact, mitigating risk)
• Understand and articulate trade-offs with constraints, ensuring a high level of rigor, while helping the teams make decisions and move with speed

Run High-Impact Studies & Continually Build on Organization’s Customer-Knowledge

• Run high-impact, high-priority studies as an individual contributor
• Establish yourself as a subject matter expert over time, becoming the “voice of the customer” in design and product meetings and advocating on behalf of user needs
• Create useful, durable artefacts for teams (e.g. personas, user journeys, jobs to be done) by synthesizing data collected across different touch-points

Establish and Improve Research and User Data Collection Processes

• Recruiting processes, improving access to customers, and gathering feedback at different touchpoints in the customer journey
• Identifying and improve data collection practices and activation across the organization (Surveys, Sales and Onboarding Calls, Product Analytics & Behavioral Analytics, etc.)
• Explore alternative methods to help the team gather insights or customer input with speed
• Facilitate trainings and workshops as needed to improve research expertise and customer-centric thinking across the organization

This will be a dynamic role that changes over time. You can expect your first 6 months in the role to be roughly 70% ReOps / Coaching vs 30% Individual contributor mix of work; while transitioning to a 70% IC work and 30% ReOps / Coaching split, as Platomics' research practice and processes become more established.

As a distributed team, we aim to create opportunities for people to work to their full potential whether that is in our headquarters in Vienna, Austria or in a remote location. The role is open to applicants based anywhere in Europe.

What you bring to the table

• You have 3-5+ years of experience as a user researcher OR 2 years of experience as a user researcher and 3-5+ years experience in an adjacent department (e.g. customer success, data analytics, business intelligence, marketing or strategy)
• You are a creative problem solver, seeking solutions in a challenging environment and taking time to reflect and improve on on past approaches
• You work seamlessly across different departments and timezones, proactively in a remote work culture
• You can put findings into business context to identify game-changing insights and translate them to product opportunities to help the product teams make better decisions, faster
• Portfolio or work samples that demonstrate cross-functional stakeholder collaboration, problem-solving mindset and actionable, impactful insights
• You are fluent in English (C1 or above; native) so you can communicate easily and effectively with internal teams, as well as customers who are not native English speakers
• Strongly desired : German-language (C1 or above; native)

Nice to have

• Experience working in the Med-Tech / Bio-Tech / Health-Tech or another highly regulated space before (e.g. Quality Management System)
• Experience working with B2B companies and/or start-ups (especially those with high complexity and/or limited direct access to users)

What we offer

• Work in a company that has a truly meaningful impact: with our work, we will improve healthcare for millions of people
• Competitive salary: Offers in accordance with Austrian collective bargaining agreements, market oriented and in-line with candidates' qualifications and experience.
• Flexible working hours: Because you know best when it is the best time to do your work
• Remote flexibility: Join us in Vienna or from your home office anywhere in Europe
• Workaction: Ability to work abroad for limited periods
• Tech pack: We provide individual hardware for your success
• Regular in-person events: At our headquarters in Vienna as well as team-building budget
• Counseling: Confidential and professional service to support our team
• Discounts: For onsite staff there are discounts at the grocery store, pharmacy and the gym to keep body and mind healthy

How we work

We are a team of experienced, driven individuals working remotely across Europe. While our team culture is continually evolving, it is guided by the following principles:

? Its a marathon, not a sprint

We create a work environment that keeps all team members healthy physically and psychologically in the long term. While we work hard, we respect boundaries and take breaks to recharge.

? Radical candor & psychological safety

We say what we think and care about each other. We appreciate feedback because this is what lets us grow. We create an environment where every opinion gets heard and valued.

? We reject mediocrity

We deliver our best work. We care about the results we deliver and own our mistakes. We take calculated risks and ship fast - but we are not sloppy.

? Ideas over hierarchy

Facts and arguments win, not job titles.

What happens next

If this posting sparked your interest, please submit your application below. You can familiarize yourself with the company via our and .

If your skillset matches what we are looking for, you will be contacted and the application process follows these steps:

• Introductory Call (30 min)
• Research Skills Evaluation Call (60 min)
• Assignment and Presentation Interview (90 min)
• Cultural / Team Combined Interview (60-90 min min)

Platomics is committed to providing a respectful, safe, and inclusive workplace. Diversity at Platomics means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilise each person’s talents and strengths and this starts with the recruitment process. If you have any special needs to accommodate your application or an interview, please let us know.