About the job
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Global Modern Work Customer Success team is looking for a rockstar Data Analyst - Growth Bets to lead our Copilot data efforts. As customers look to move beyond year 1 of this new AI era, they are looking to extend beyond productivity gains to leverage AI to transform business value. Constructing an end to end data funnel to be able to monitor and adjust performance will be critical to enabling our customers to realize this vision!
This role will partner closely across the Modern Work Customer Success Team, working with the Field Enablement, Business Architecture and Modern Work Usage teams to drive success. It will also work with key partner organizations including the Specialist Sales Team (STU), Finance Leads, Data Science, Modern Work Marketing, Engineering and FastTrack.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Business Strategy
Qualifications
Required/Minimum Qualifications
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 30, 2024.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Global Modern Work Customer Success team is looking for a rockstar Data Analyst - Growth Bets to lead our Copilot data efforts. As customers look to move beyond year 1 of this new AI era, they are looking to extend beyond productivity gains to leverage AI to transform business value. Constructing an end to end data funnel to be able to monitor and adjust performance will be critical to enabling our customers to realize this vision!
This role will partner closely across the Modern Work Customer Success Team, working with the Field Enablement, Business Architecture and Modern Work Usage teams to drive success. It will also work with key partner organizations including the Specialist Sales Team (STU), Finance Leads, Data Science, Modern Work Marketing, Engineering and FastTrack.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Business Strategy
- Conducts market-based research on industry across TAM growth, customer demand and competitive trends. Align closely with tech strategy, finance and marketing teams on key customer trends to inform Go To Market. Learn from field leader feedback on current model friction that could be addressed through changes.
- Synthesizes findings into from research into Go to Market plan and other strategic projects. Think through short, medium and long term implications of strategy and partner closely across business strategy, tech strategy and partner teams to make a reality. Provide prioritization for key changes and investment needed to drive growth.
- Communicates and advocates strategy and insights to senior business leaders (e.g., Senior Directors, GM-level, CVP) and conveys viewpoints through simple and consistent frameworks. Use executive presence to drive influence for broader decisions that have implications on strategy. Communicate changes clearly to stakeholders and field teams. Delivers learnings, recommendations, and implications to senior executives to facilitate ongoing feedback loop.
- Show command of the Usage business. Understand key levers for growth, how they relate to the data and be able to prioritize which levers to pull to drive highest ROI. Lead discussions on performance monthly, taking data, field feedback and partner feedback and synthese into a simple story for executives to understand through forums such as the Monthly Business Review.
- Role model “best team” in the world culture of our org
- Lead work with optimism, clarity and empathy
- Have accountability for driving results and always learning
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
- OR equivalent experience.
- 3+ years experience in Near Term Strategy (1-2 years out), Management Consulting, or Finance.
- Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 6+ years in finance or data science
- OR Master’s Degree in Business Administration or related field AND 4+ years in data science or finance
- OR equivalent experience
- 4+ years experience in Management Consulting, and/or Finance.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 30, 2024.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
