About the job
What You’ll Be Doing
- Act as the liaison between the customer REFM stakeholders, the client JLL project execution team, and the IWMS software vendor
- Guide the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues
- Participate in all planning sessions often acting on behalf of the customer
- Responsible for managing the requirements process: collecting, defining, documenting, mockup, and approvals
- Responsible for creating documentation for:
- ‘as-is’ and ‘to-be’ processes
- Operating procedures
- Actively develop Metrics, Key Performance Indicators, and Measurement Criteria to drive client and data performance
- Adhering to Industry benchmarks
- Reporting Objectives and Solutions
- Data gathering templates and management plans
- Train end-users on IWMS functionality and processes
- Reporting and data query to identify data issues and provide recommended solutions
- Education of the Client regarding industry best practices when applicable
- Identify and follow through on process and functionality improvement initiatives
- Work with varying levels within the customer organization to better understand customer needs
- Play a key role in educating clients on industry best practices to ensure optimal implementation and usage of technology solutions.
- Work with the project team to drive the design and review of test cases, process change requests, and manage a project’s scope, acceptance, installation, and deployment
- BS or BA in a related discipline or related experience
- 3+ years of experience in an SC role with increasing responsibility
- 3+ years of experience implementing or administrating the ARCHIBUS IWMS platform
- 5 years of experience with requirements gathering, requirements analysis, documentation, and process modeling
- Experience on project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.)
Knowledge, Skills, And Abilities
- Strong problem-solving and analytical abilities
- Able to communicate complex ideas in a simple and friendly manner to non-technical users
- Implementation and deployment experience with ARCHIBUS, or similar IWMS application
- Working knowledge of Microsoft Word, Excel, Project, Visio, and PowerPoint
- Experience in leading group presentations including end-user training classes
- Ability to manage projects and effectively execute project-specific deliverables
- Working knowledge of ARCHIBUS, TRIRIGA, or other IWMS software
- Conceptual to working knowledge of AutoCAD and document management
- Conceptual to working knowledge of Facilities, Real Estate, and Asset Management industry and practices
- Experience in implementing or administering the ARCHIBUS IWMS platform.
- Possess an understanding of database structures, to effectively manage and analyze data within the integrated workplace management system (IWMS) environment.
- Demonstrates strong troubleshooting skills, to identify and resolve issues efficiently.
- Conceptual to working knowledge in Crystal Reports, Business Objects, or similar reporting software
- Conceptual to working knowledge of SQL for data mining and validation
- Conceptual working knowledge of XML, AXVW, and JavaScript
- Join an industry leader and shape the future of commercial real estate
- Deep investment in cutting-edge technology to power your work
- Comprehensive and competitive benefits plan
- A supportive, caring and diverse work environment designed for your growth and well-being