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Description

Transform the e-commerce experience with Mercier Consultancy MD as a German Speaking Customer Care Representative! This exciting opportunity not only lets you engage with customers in your native language but also provides paid relocation to the beautiful country of Greece. If you are passionate about e-commerce and providing exceptional service, we want you to join our dynamic team!

Key Responsibilities

• Provide exceptional customer support in German through various channels, including phone, email, and live chat for e-commerce inquiries.
• Assist customers with order placements, product returns, and other inquiries related to online shopping.
• Collaborate with internal departments to resolve any issues that arise and improve the overall customer experience.
• Document customer interactions accurately in our CRM system and follow up as needed.
• Gather feedback from customers to identify trends and suggest actionable improvements in service delivery.
• Stay updated on the latest products, promotions, and company policies to provide accurate assistance to customers.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, especially in an e-commerce setting, is highly desirable.
• Excellent communication and interpersonal skills focused on enhancing the customer experience.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Strong analytical skills and a problem-solving mindset.
• Experience with CRM systems and e-commerce platforms is an advantage.
• Willingness to relocate to Greece and embrace the cultural experience, with relocation costs covered!

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...