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Part time Retail Office Associate

GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA) · Newport News, United States Of America · On-site

  • Office in Newport News
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Description

Open the door to new opportunities when you join our team as a Retail Office Associate. If you're someone who enjoys helping others, thrives on staying organized, and knows how to turn a problem into a solution, this could be the perfect role for you.

In this position, you’ll support both our Customer Service team and retail locations by processing contracts, maintaining customer accounts, and handling payments. You'll also be the friendly point of contact for guests, whether they walk through our doors or call on the phone.

Responsibilities

Greet and assist customers in a professional, welcoming manner

  • Open new accounts and explain products and financing services
  • Process payments and financing contracts accurately
  • Address customer concerns, resolve issues, and escalate when needed
  • Manage incoming calls and route them appropriately
  • Maintain accurate customer records and documentation

Requirements

Qualifications

  • Prior experience in a customer service or administrative role
  • Strong verbal and written communication skills
  • Comfortable working in a fast-paced, multitasking environment
  • Proficiency with Microsoft Word, Excel, and PowerPoint
  • A team player with a strong sense of initiative and urgency
  • High School diploma or GED required

You'll succeed in this role if you:

  • Enjoy talking to people and making them feel heard
  • Stay calm under pressure and handle issues with care
  • Know your way around Microsoft Word, Excel, and PowerPoint
  • Can juggle multiple tasks without missing a beat
  • Bring a positive attitude and sense of urgency to your work

Benefits

  • PTO
  • Employee Discount
  • Employee Assistance Program
  • 401k