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German Speaking Client Support Specialist - Work In Greece - Paid Relocation

Mercier Consultancy Germany · Remote

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Description

Mercier Consultancy is thrilled to announce a vacancy for a German Speaking Client Support Specialist to join our enthusiastic team! In this important role, you will serve as a key support contact for our German-speaking clients, addressing their inquiries and providing exceptional service. Your fluency in German will be vital in fostering strong client relationships and enhancing their overall experience with our services.

As a Client Support Specialist, you will resolve client concerns, deliver product information, and ensure seamless communication. We value individuals who are passionate about customer service and thrive in a collaborative environment that emphasizes teamwork and excellence.

Responsibilities

  • Assist clients in German via various communication channels including phone, email, and chat
  • Effectively address client inquiries and resolve issues related to our products and services
  • Accurately document client interactions within our CRM system
  • Collaborate with other departments to address and resolve complex client issues
  • Educate clients on optimal usage of our offerings to help them achieve their goals
  • Gather and communicate feedback from clients to drive service improvements
  • Maintain a professional and positive image of Mercier Consultancy during all client interactions

Requirements

  • Fluency in German and English, both written and spoken
  • Excellent communication and interpersonal skills
  • Prior experience in customer service or related fields is advantageous
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively both independently and as part of a team
  • Client-oriented approach with a dedication to providing outstanding service
  • Familiarity with customer support software is a plus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

And More...