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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We take pride in our bespoke approach to talent acquisition, ensuring that professionals find meaningful career growth within the most dynamic industries, including travel and tourism.

Job Overview

We are currently sourcing candidates for a prestigious Portuguese Speaking Customer Expert for Booking.com position in Greece. If you are passionate about travel and possess exceptional communication skills, this is your opportunity to join one of the most exciting jobs in Greece, where you will facilitate unforgettable travel experiences for global customers.

Key Responsibilities

• Provide world-class support to Booking.com travelers and partners, ensuring seamless travel arrangements.
• Manage inquiries via phone, email, and chat with a focus on resolving travel-related issues efficiently.
• Maintain a high level of customer satisfaction by delivering professional, empathetic, and solutions-oriented service.
• Handle booking modifications, cancellations, and special requests within the travel sector accurately.
• Collaborate with international team members to maintain the high service standards expected in the travel industry.
• Contribute to the continuous improvement of customer service processes and workflows within the Booking.com ecosystem.
• Document interactions precisely in the CRM system to ensure historical data integrity for all bookings.

Requirements

• Native or fluent Portuguese (spoken and written) is absolutely essential for this role.
• Valid EU passport or work permit for Greece is mandatory.
• Professional proficiency in English to communicate within our international environment.
• Proven passion for the travel industry and a customer-centric mindset.
• Excellent problem-solving skills and the ability to thrive in a fast-paced work environment.
• Strong digital literacy and the ability to navigate multiple booking platforms simultaneously.

Benefits

What We Offer

• Competitive Monthly Salary package.
• 2 Extra Salaries Per Year (13th and 14th salary bonus structure).
• Monthly Performance Bonus for high-achieving team members.
• Fully Paid Relocation Package including flight to Greece, transfer, and hotel accommodation.
• Fully Paid Training program to ensure you are ready for your new career.
• Comprehensive Health Insurance and additional corporate benefits.
• The chance to build your international career through Portuguese-speaking jobs in the heart of Athens.

Life in Greece

Living in Greece offers an unparalleled quality of life, blending ancient history with a vibrant, modern Mediterranean culture. When you secure one of our jobs in Greece, you gain more than just a position; you gain access to a sunny climate, stunning island weekend getaways, and a social landscape that makes Greece a favorite destination for international professionals.

Beyond the professional advancement, Greece provides an affordable and exciting lifestyle with world-famous culinary experiences. By choosing this Portuguese Speaking Customer Expert for Booking.com position in Greece, you are choosing to immerse yourself in the warm hospitality that defines Greece, making it the perfect place to grow personally and professionally.

How to Apply

If you are ready to launch your career in the travel industry with a top-tier firm, we encourage you to click Apply Now and submit your CV. Our team at Mercier Consultancy Group is eager to review your application and guide you through the process of securing one of the most rewarding Portuguese-speaking jobs in Europe.