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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging top-tier talent with world-class organizations across Europe. We specialize in sourcing professionals for high-demand roles, providing a seamless transition for those seeking career growth within the dynamic Customer Support Services industry.

Job Overview

We are currently seeking a highly motivated professional to join our team in Sofia for a Swedish Speaking Support Specialist position in Bulgaria. This is a unique opportunity to advance your career in the Customer Support Services sector while enjoying a comprehensive, fully-paid relocation package to one of Europe's most vibrant emerging tech hubs.

Key Responsibilities

• Deliver exceptional omnichannel customer support to Swedish-speaking clients within the Customer Support Services industry.
• Maintain high levels of customer satisfaction by resolving inquiries with precision and professionalism.
• Act as a brand ambassador, ensuring all communications align with our premium quality standards.
• Collaborate with internal teams to identify and resolve recurring product or service issues efficiently.
• Stay updated on internal product knowledge to provide accurate and technical assistance to end-users.
• Meet and exceed individual and team KPIs through proactive problem-solving and service excellence.
• Document all customer interactions in the CRM system accurately, contributing to our operational data integrity.

Requirements

• Native or fluent Swedish (spoken and written) skills are essential for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in the Customer Support Services industry is considered a significant advantage.
• Strong digital literacy and the ability to multitask across various software platforms.
• Excellent communication and interpersonal skills, fostering positive relationships with customers.
• Passionate about exploring international opportunities and contributing to one of the most exciting Swedish-speaking jobs in Europe.

Benefits

What We Offer

• Competitive Monthly Salary that reflects your expertise.
• Fully Paid Training to ensure you thrive in your new environment.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Monthly Performance Bonus linked to your productivity and service quality.
• Opportunities for career progression in a growing international company.
• And Much More...

Life in Bulgaria

Choosing one of our jobs in Bulgaria means opting for a high quality of life at an affordable cost. Sofia is a rapidly evolving city that perfectly blends historic charm with a modern, cosmopolitan atmosphere. You will enjoy a favorable climate, a rich cultural heritage, and a social landscape that makes Bulgaria a premier destination for expatriates seeking a vibrant work-life balance.

Relocating to Bulgaria is a seamless experience with our support team guiding you every step of the way. From world-class dining to beautiful natural scenery, you will find that living and working in Bulgaria offers a unique lifestyle upgrade. Secure your Swedish Speaking Support Specialist position in Bulgaria today and join an international community thriving in the heart of the Balkans.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a thriving industry, please click 'Apply Now' to submit your application. We look forward to reviewing your credentials and welcoming you to the Mercier Consultancy Group team.