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German Speaking Support Agent - Logistics | Work In Greece - Paid Relocation

Mercier Consultancy MD · Frankfurt am Main, Germany · Remote

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Description

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This role requires you to work in Greece, with paid relocation offered to qualified candidates. In this position, you will be a key player in our support team, assisting German-speaking clients with their logistics inquiries and delivering top-notch customer service.


Key Responsibilities

  • Provide exceptional support to German-speaking customers through various channels, including phone, email, and chat.
  • Assist clients with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.
  • Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
  • Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
  • Collaborate with logistics and operations teams to troubleshoot and escalate issues as needed.
  • Stay informed about the latest logistics services, industry trends, and company policies to provide accurate assistance.

Requirements

  • Fluency in German (both written and spoken) is essential; proficiency in English is highly advantageous.
  • Previous experience in customer support or logistics is preferred.
  • Strong communication and interpersonal skills, with a focus on customer engagement.
  • Excellent problem-solving abilities and a proactive approach to customer service.
  • Familiarity with CRM systems and logistics management tools is advantageous.
  • A willingness to relocate to Greece, with relocation costs covered by the company.
  • A commitment to delivering high-quality service and ensuring customer needs are met effectively.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Monthly Performance Bonus
  4. 2 Extra Salaries Per Year
  5. Fully Paid Training
  6. Health Insurance
  7. And Much More...